Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-08-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/11/17/2396 |
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| author | Andrea Ceccarelli Alice Minotti Marco Senni Luca Pellegrini Giuseppe Benati Paola Ceccarelli Andrea Federici Silvia Mazzini Chiara Reali Francesco Sintoni Davide Gori Marco Montalti |
| author_facet | Andrea Ceccarelli Alice Minotti Marco Senni Luca Pellegrini Giuseppe Benati Paola Ceccarelli Andrea Federici Silvia Mazzini Chiara Reali Francesco Sintoni Davide Gori Marco Montalti |
| author_sort | Andrea Ceccarelli |
| collection | DOAJ |
| description | Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the Romagna Local Health Authority, which embraces the COPC model. Through the examination of user experiences, the study aims to comprehend the influence of the CdC’s care delivery model on the community’s perception of service quality. From 13–18 March 2023, paper questionnaires were distributed by trained healthcare professionals and volunteers. The cross-sectional study enrolled participants aged 18 or older, capable of understanding written Italian, and willing to take part voluntarily. A total of 741 questionnaires were collected, resulting in an overall acceptance rate of 85.6%. Among the respondents, 37.9% were female, with an average age of 55.4 ± 16.2 years. While the respondents generally held a positive view of the quality, the results displayed varying levels of satisfaction across the different areas. Multivariate analysis revealed significant associations between factors such as gender, employment status, financial resources, education level, and distance from the healthcare center with the perceived quality of the facility in terms of accessibility, environment, staff, continuity of care, and overall satisfaction. The study yielded valuable insights, identifying strengths and areas for improvement and underscoring the importance of ongoing monitoring studies to enhance patient satisfaction continuously. |
| first_indexed | 2024-03-10T23:22:57Z |
| format | Article |
| id | doaj.art-d324d17ea99d42b69df16d92bca3564e |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-10T23:22:57Z |
| publishDate | 2023-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-d324d17ea99d42b69df16d92bca3564e2023-11-19T08:10:24ZengMDPI AGHealthcare2227-90322023-08-011117239610.3390/healthcare11172396Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, ItalyAndrea Ceccarelli0Alice Minotti1Marco Senni2Luca Pellegrini3Giuseppe Benati4Paola Ceccarelli5Andrea Federici6Silvia Mazzini7Chiara Reali8Francesco Sintoni9Davide Gori10Marco Montalti11Operative Unit of Hygiene and Public Health of Forlì-Cesena, Department of Public Health, Romagna Local Health Authority, 47521 Cesena, ItalyNursing Unit, Primary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47521 Cesena, ItalyNursing Unit, Primary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47521 Cesena, ItalyNursing Unit, Primary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47521 Cesena, ItalyPrimary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47121 Forlì, ItalyNursing Unit, Primary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47521 Cesena, ItalyOperative Unit of Hygiene and Public Health of Forlì-Cesena, Department of Public Health, Romagna Local Health Authority, 47521 Cesena, ItalyNursing Unit, Primary Care and Community Medicine Department of Forlì-Cesena, Romagna Local Health Authority, 47121 Forlì, ItalyOperative Unit of Hygiene and Public Health of Forlì-Cesena, Department of Public Health, Romagna Local Health Authority, 47521 Cesena, ItalyRubicone Health District, Romagna Local Health Authority, 47522 Cesena, ItalyHygiene Unit, Department of Biomedical and Neuromotor Sciences, University of Bologna, 40126 Bologna, ItalyOperative Unit of Hygiene and Public Health of Forlì-Cesena, Department of Public Health, Romagna Local Health Authority, 47521 Cesena, ItalyCommunity-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the Romagna Local Health Authority, which embraces the COPC model. Through the examination of user experiences, the study aims to comprehend the influence of the CdC’s care delivery model on the community’s perception of service quality. From 13–18 March 2023, paper questionnaires were distributed by trained healthcare professionals and volunteers. The cross-sectional study enrolled participants aged 18 or older, capable of understanding written Italian, and willing to take part voluntarily. A total of 741 questionnaires were collected, resulting in an overall acceptance rate of 85.6%. Among the respondents, 37.9% were female, with an average age of 55.4 ± 16.2 years. While the respondents generally held a positive view of the quality, the results displayed varying levels of satisfaction across the different areas. Multivariate analysis revealed significant associations between factors such as gender, employment status, financial resources, education level, and distance from the healthcare center with the perceived quality of the facility in terms of accessibility, environment, staff, continuity of care, and overall satisfaction. The study yielded valuable insights, identifying strengths and areas for improvement and underscoring the importance of ongoing monitoring studies to enhance patient satisfaction continuously.https://www.mdpi.com/2227-9032/11/17/2396healthcare servicesqualityperceptionsCasa della ComunitàCOPD |
| spellingShingle | Andrea Ceccarelli Alice Minotti Marco Senni Luca Pellegrini Giuseppe Benati Paola Ceccarelli Andrea Federici Silvia Mazzini Chiara Reali Francesco Sintoni Davide Gori Marco Montalti Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy Healthcare healthcare services quality perceptions Casa della Comunità COPD |
| title | Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy |
| title_full | Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy |
| title_fullStr | Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy |
| title_full_unstemmed | Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy |
| title_short | Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy |
| title_sort | healthcare service quality evaluation in a community oriented primary care center italy |
| topic | healthcare services quality perceptions Casa della Comunità COPD |
| url | https://www.mdpi.com/2227-9032/11/17/2396 |
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