NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW
Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to fin...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2017-04-01
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| Series: | Jurnal Ners |
| Subjects: | |
| Online Access: | http://e-journal.unair.ac.id/index.php/JNERS/article/view/3962 |
| _version_ | 1819109162385145856 |
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| author | Widiharti Widiharti Sunaryo Sunaryo Purwaningsih Purwaningsih |
| author_facet | Widiharti Widiharti Sunaryo Sunaryo Purwaningsih Purwaningsih |
| author_sort | Widiharti Widiharti |
| collection | DOAJ |
| description | Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to find the development strategy to improve the quality of nursing care based on analysis of nurses caring behaviors position using customer window. Method: This study used 30 samples to assess input, proses and output. Research site was in Bhakti Rahayu hospital Surabaya for 1 month. Research instrument was questionnaire. Research data was used to determine optimum strategy of operational research approach using a simple dynamic program. Result: The result showed that the optimum strategy throught the line of affordable cuost – good fasilities – sufficient caring behavior – sufficient administrative – sufficient infrastructure – reliable human resources had the greates value of 70. Discussion: it can be cancluded that not all ideal line have a high value. |
| first_indexed | 2024-12-22T03:21:26Z |
| format | Article |
| id | doaj.art-d3b5376308a148178efd847fbf408810 |
| institution | Directory Open Access Journal |
| issn | 1858-3598 2502-5791 |
| language | English |
| last_indexed | 2024-12-22T03:21:26Z |
| publishDate | 2017-04-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Jurnal Ners |
| spelling | doaj.art-d3b5376308a148178efd847fbf4088102022-12-21T18:40:43ZengUniversitas AirlanggaJurnal Ners1858-35982502-57912017-04-0161213010.20473/jn.v6i1.39622604NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOWWidiharti Widiharti0Sunaryo Sunaryo1Purwaningsih Purwaningsih2STIKES Insan Unggul Surabaya, Jl. Raya Kletek No. 4 Taman SidoarjoFakultas Kedokteran Universitas AirlanggaFakultas Keperawatan Universitas AirlanggaIntroduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to find the development strategy to improve the quality of nursing care based on analysis of nurses caring behaviors position using customer window. Method: This study used 30 samples to assess input, proses and output. Research site was in Bhakti Rahayu hospital Surabaya for 1 month. Research instrument was questionnaire. Research data was used to determine optimum strategy of operational research approach using a simple dynamic program. Result: The result showed that the optimum strategy throught the line of affordable cuost – good fasilities – sufficient caring behavior – sufficient administrative – sufficient infrastructure – reliable human resources had the greates value of 70. Discussion: it can be cancluded that not all ideal line have a high value.http://e-journal.unair.ac.id/index.php/JNERS/article/view/3962Strategy, Caring Behavior, Quality of Service |
| spellingShingle | Widiharti Widiharti Sunaryo Sunaryo Purwaningsih Purwaningsih NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW Jurnal Ners Strategy, Caring Behavior, Quality of Service |
| title | NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW |
| title_full | NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW |
| title_fullStr | NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW |
| title_full_unstemmed | NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW |
| title_short | NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW |
| title_sort | nursing care improvement strategy based on nurses caring behavior position analysis with customer window |
| topic | Strategy, Caring Behavior, Quality of Service |
| url | http://e-journal.unair.ac.id/index.php/JNERS/article/view/3962 |
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