NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW
Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to fin...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2017-04-01
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| Series: | Jurnal Ners |
| Subjects: | |
| Online Access: | http://e-journal.unair.ac.id/index.php/JNERS/article/view/3962 |