Reconciling the impact of knowledge management processes on knowledge worker productivity
Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process – knowledge creation,...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Hong Kong Bao Long Accounting & Secretarial Limited
2023-06-01
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| Series: | Knowledge Management & E-Learning: An International Journal |
| Subjects: | |
| Online Access: | http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/545 |
| _version_ | 1797823594527457280 |
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| author | Muhammad Umer Faisal Nawaz Murad Ali |
| author_facet | Muhammad Umer Faisal Nawaz Murad Ali |
| author_sort | Muhammad Umer |
| collection | DOAJ |
| description | Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process – knowledge creation, knowledge sharing and utilization – can enhance the knowledge workers’ productivity in isolation. In contrast, our study argues with the support of Nonaka’s theory and alignment theory that knowledge utilization is the only frontline and primary knowledge management process which can enhance knowledge workers’ productivity while other knowledge management processes (knowledge creation and knowledge sharing) support and supplement each other as well as improve knowledge utilization. This means that shared and created knowledge will not enhance the productivity of knowledge workers until organizations strive for knowledge utilization. This study used data collected from 336 knowledge workers in the Telecom industry of Pakistan and examined it using partial least squares modelling. The findings indicated that knowledge utilization is the sole frontline and primary knowledge management to enhance the productivity of knowledge workers. Hence, knowledge utilization can only influence productivity indirectly by increasing the utilization of knowledge created and/or shared.
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| first_indexed | 2024-03-13T10:26:13Z |
| format | Article |
| id | doaj.art-d40158969d5247b88c48f3ff40e66e61 |
| institution | Directory Open Access Journal |
| issn | 2073-7904 |
| language | English |
| last_indexed | 2024-03-13T10:26:13Z |
| publishDate | 2023-06-01 |
| publisher | Hong Kong Bao Long Accounting & Secretarial Limited |
| record_format | Article |
| series | Knowledge Management & E-Learning: An International Journal |
| spelling | doaj.art-d40158969d5247b88c48f3ff40e66e612023-05-19T08:39:50ZengHong Kong Bao Long Accounting & Secretarial LimitedKnowledge Management & E-Learning: An International Journal2073-79042023-06-0115226928610.34105/j.kmel.2023.15.015Reconciling the impact of knowledge management processes on knowledge worker productivityMuhammad Umer0https://orcid.org/0000-0001-9334-3261Faisal Nawaz1https://orcid.org/0000-0003-1663-895XMurad Ali2https://orcid.org/0000-0003-1381-4049Prime Minister’s Office, Board of Investment, Islamabad, PakistanCOMSATS University Islamabad, Attock Campus, Punjab, PakistanNorthumbria University, United KingdomKnowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process – knowledge creation, knowledge sharing and utilization – can enhance the knowledge workers’ productivity in isolation. In contrast, our study argues with the support of Nonaka’s theory and alignment theory that knowledge utilization is the only frontline and primary knowledge management process which can enhance knowledge workers’ productivity while other knowledge management processes (knowledge creation and knowledge sharing) support and supplement each other as well as improve knowledge utilization. This means that shared and created knowledge will not enhance the productivity of knowledge workers until organizations strive for knowledge utilization. This study used data collected from 336 knowledge workers in the Telecom industry of Pakistan and examined it using partial least squares modelling. The findings indicated that knowledge utilization is the sole frontline and primary knowledge management to enhance the productivity of knowledge workers. Hence, knowledge utilization can only influence productivity indirectly by increasing the utilization of knowledge created and/or shared. http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/545knowledge managementknowledge management processesknowledge creationknowledge sharingknowledge utilizationknowledge workerknowledge workers productivity |
| spellingShingle | Muhammad Umer Faisal Nawaz Murad Ali Reconciling the impact of knowledge management processes on knowledge worker productivity Knowledge Management & E-Learning: An International Journal knowledge management knowledge management processes knowledge creation knowledge sharing knowledge utilization knowledge worker knowledge workers productivity |
| title | Reconciling the impact of knowledge management processes on knowledge worker productivity |
| title_full | Reconciling the impact of knowledge management processes on knowledge worker productivity |
| title_fullStr | Reconciling the impact of knowledge management processes on knowledge worker productivity |
| title_full_unstemmed | Reconciling the impact of knowledge management processes on knowledge worker productivity |
| title_short | Reconciling the impact of knowledge management processes on knowledge worker productivity |
| title_sort | reconciling the impact of knowledge management processes on knowledge worker productivity |
| topic | knowledge management knowledge management processes knowledge creation knowledge sharing knowledge utilization knowledge worker knowledge workers productivity |
| url | http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/545 |
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