The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants, Providers, Data Receivers, and Automatic Speech Recognition

The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants, Providers, Data Receivers, and Automatic Speech Recognition

As an emerging market for voice assistants (VA), the healthcare sector imposes increasing requirements on the users’ trust in the technological system. To encourage patients to reveal sensitive data requires patients to trust in the technological counterpart. In an experimental laboratory study, par...

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Bibliographic Details
Main Authors: Carolin Wienrich, Clemens Reitelbach, Astrid Carolus
Format: Article
Language:English
Published: Frontiers Media S.A. 2021-06-01
Series:Frontiers in Computer Science
Subjects:
voice assistant
trustworthiness
trust
anamnesis tool
expertise framing (Min5-Max 8)
Online Access:https://www.frontiersin.org/articles/10.3389/fcomp.2021.685250/full

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