Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways

Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways

AbstractThe present study’s objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was...

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Bibliographic Details
Main Authors: Magheswari Gopal Vasanthi, Vasanthi Soundrarajan, Nishad Nawaz, Vijayakumar Gajendran, Satyanarayana Parayitam
Format: Article
Language:English
Published: Taylor & Francis Group 2023-12-01
Series:Cogent Business & Management
Subjects:
SERVQUAL Indian Railways
passenger satisfaction
gender
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2023.2183568

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