Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach
The recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Vilnius Gediminas Technical University
2018-05-01
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| Series: | Technological and Economic Development of Economy |
| Subjects: | |
| Online Access: | http://journals.vgtu.lt/index.php/TEDE/article/view/1679 |
| _version_ | 1818865659113635840 |
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| author | Fabiana R. R. L. Santos Fernando A. F. Ferreira Ieva Meidutė-Kavaliauskienė |
| author_facet | Fabiana R. R. L. Santos Fernando A. F. Ferreira Ieva Meidutė-Kavaliauskienė |
| author_sort | Fabiana R. R. L. Santos |
| collection | DOAJ |
| description | The recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the banking sector has had a crucial role in countries’ economic development, making it increasingly important to understand how the banking system operates and what payment instruments are available to users. Relying on specialized literature and the application of fuzzy cognitive mapping, this study aims to understand the cause-and-effect relationships between customers’ preference factors in using payment instruments. The results show that usability aspects and safety concerns constitute the factors which users pay more attention to. Strengths and limitations of our proposal are also discussed. |
| first_indexed | 2024-12-19T10:51:04Z |
| format | Article |
| id | doaj.art-d47ee57f59d64e30a557e63ee854c173 |
| institution | Directory Open Access Journal |
| issn | 2029-4913 2029-4921 |
| language | English |
| last_indexed | 2024-12-19T10:51:04Z |
| publishDate | 2018-05-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Technological and Economic Development of Economy |
| spelling | doaj.art-d47ee57f59d64e30a557e63ee854c1732022-12-21T20:25:00ZengVilnius Gediminas Technical UniversityTechnological and Economic Development of Economy2029-49132029-49212018-05-0124310.3846/20294913.2016.1261374Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approachFabiana R. R. L. Santos0Fernando A. F. Ferreira1Ieva Meidutė-Kavaliauskienė2ISCTE Business School, University Institute of Lisbon, Avenida das Forças Armadas, 1649-026, Lisbon, PortugalISCTE Business School, BRU-IUL, University Institute of Lisbon, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal; Fogelman College of Business and Economics, University of Memphis, Memphis, TN 38152-3120, USAFaculty of Business Management, Vilnius Gediminas Technical University, Saulėtekio al. 11, LT-10223 Vilnius, Lithuania; BRU-IUL, University Institute of Lisbon Avenida das Forças Armadas, 1649-026 Lisbon, PortugalThe recent economic climate has had direct repercussions on people’s daily lives. This has occurred not only in how they use payment instruments, but is also evinced in new concerns adjacent to technological advances, people’s safety and the credibility of financial institutions. In this regard, the banking sector has had a crucial role in countries’ economic development, making it increasingly important to understand how the banking system operates and what payment instruments are available to users. Relying on specialized literature and the application of fuzzy cognitive mapping, this study aims to understand the cause-and-effect relationships between customers’ preference factors in using payment instruments. The results show that usability aspects and safety concerns constitute the factors which users pay more attention to. Strengths and limitations of our proposal are also discussed.http://journals.vgtu.lt/index.php/TEDE/article/view/1679payment instrumentscustomer usage preferencesdecision aidFCM |
| spellingShingle | Fabiana R. R. L. Santos Fernando A. F. Ferreira Ieva Meidutė-Kavaliauskienė Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach Technological and Economic Development of Economy payment instruments customer usage preferences decision aid FCM |
| title | Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach |
| title_full | Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach |
| title_fullStr | Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach |
| title_full_unstemmed | Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach |
| title_short | Perceived key determinants of payment instrument usage: a fuzzy cognitive mapping-based approach |
| title_sort | perceived key determinants of payment instrument usage a fuzzy cognitive mapping based approach |
| topic | payment instruments customer usage preferences decision aid FCM |
| url | http://journals.vgtu.lt/index.php/TEDE/article/view/1679 |
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