The psychological mechanism of internet information processing for post-treatment evaluation
Digital healthcare has been greatly benefiting the public health system, especially during the COVID-19 pandemic. In digital healthcare, information communication through the Internet is crucial. The current study explores how patients' accessibility and trust in Internet information influence...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2022-05-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844022006399 |
| _version_ | 1818243651880353792 |
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| author | Quan-Hoang Vuong Tam-Tri Le Viet-Phuong La Minh-Hoang Nguyen |
| author_facet | Quan-Hoang Vuong Tam-Tri Le Viet-Phuong La Minh-Hoang Nguyen |
| author_sort | Quan-Hoang Vuong |
| collection | DOAJ |
| description | Digital healthcare has been greatly benefiting the public health system, especially during the COVID-19 pandemic. In digital healthcare, information communication through the Internet is crucial. The current study explores how patients' accessibility and trust in Internet information influence their decisions and ex-post assessment of healthcare providers by employing the Bayesian Mindsponge Framework (BMF) on a dataset of 1,459 Vietnamese patients. We find that patients’ accessibility to Internet information positively affects the perceived sufficiency of information for choosing a healthcare provider, and their trust in the information intensifies this effect. Internet information accessibility is negatively associated with post-treatment assessment of healthcare providers, and trust also moderates this effect. Moreover, patients considering professional reputation important while making a decision are more likely to regard their choices as optimal, whereas patients considering services important have contradicting tendencies. Based on these findings, a concern about the risk of eroding trust toward Internet sources about healthcare information is raised. Thus, quality control and public trust-building measures need to be taken to improve the effectiveness of healthcare-related communication through the Internet and facilitate the implementation of digital healthcare. |
| first_indexed | 2024-12-12T14:04:31Z |
| format | Article |
| id | doaj.art-d4858d6bbc3b4729af0e9c3fed481563 |
| institution | Directory Open Access Journal |
| issn | 2405-8440 |
| language | English |
| last_indexed | 2024-12-12T14:04:31Z |
| publishDate | 2022-05-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj.art-d4858d6bbc3b4729af0e9c3fed4815632022-12-22T00:22:16ZengElsevierHeliyon2405-84402022-05-0185e09351The psychological mechanism of internet information processing for post-treatment evaluationQuan-Hoang Vuong0Tam-Tri Le1Viet-Phuong La2Minh-Hoang Nguyen3Centre for Interdisciplinary Social Research, Phenikaa University, Yen Nghia Ward, Ha Dong District, Hanoi, 100803, Viet NamCorresponding author.; Centre for Interdisciplinary Social Research, Phenikaa University, Yen Nghia Ward, Ha Dong District, Hanoi, 100803, Viet NamCentre for Interdisciplinary Social Research, Phenikaa University, Yen Nghia Ward, Ha Dong District, Hanoi, 100803, Viet NamCorresponding author.; Centre for Interdisciplinary Social Research, Phenikaa University, Yen Nghia Ward, Ha Dong District, Hanoi, 100803, Viet NamDigital healthcare has been greatly benefiting the public health system, especially during the COVID-19 pandemic. In digital healthcare, information communication through the Internet is crucial. The current study explores how patients' accessibility and trust in Internet information influence their decisions and ex-post assessment of healthcare providers by employing the Bayesian Mindsponge Framework (BMF) on a dataset of 1,459 Vietnamese patients. We find that patients’ accessibility to Internet information positively affects the perceived sufficiency of information for choosing a healthcare provider, and their trust in the information intensifies this effect. Internet information accessibility is negatively associated with post-treatment assessment of healthcare providers, and trust also moderates this effect. Moreover, patients considering professional reputation important while making a decision are more likely to regard their choices as optimal, whereas patients considering services important have contradicting tendencies. Based on these findings, a concern about the risk of eroding trust toward Internet sources about healthcare information is raised. Thus, quality control and public trust-building measures need to be taken to improve the effectiveness of healthcare-related communication through the Internet and facilitate the implementation of digital healthcare.http://www.sciencedirect.com/science/article/pii/S2405844022006399Digital healthcareHealthcare qualityPublic communicationMindsponge mechanismInternet information |
| spellingShingle | Quan-Hoang Vuong Tam-Tri Le Viet-Phuong La Minh-Hoang Nguyen The psychological mechanism of internet information processing for post-treatment evaluation Heliyon Digital healthcare Healthcare quality Public communication Mindsponge mechanism Internet information |
| title | The psychological mechanism of internet information processing for post-treatment evaluation |
| title_full | The psychological mechanism of internet information processing for post-treatment evaluation |
| title_fullStr | The psychological mechanism of internet information processing for post-treatment evaluation |
| title_full_unstemmed | The psychological mechanism of internet information processing for post-treatment evaluation |
| title_short | The psychological mechanism of internet information processing for post-treatment evaluation |
| title_sort | psychological mechanism of internet information processing for post treatment evaluation |
| topic | Digital healthcare Healthcare quality Public communication Mindsponge mechanism Internet information |
| url | http://www.sciencedirect.com/science/article/pii/S2405844022006399 |
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