Business process orientation and employee engagement: The mediating role of job autonomy
In this paper, we start with the research question of how business process orientation influences employee engagement with job autonomy as a mediator. We found that process orientation improves job autonomy, which then leads to higher employee engagement. The empirical research study was co...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics, Belgrade
2023-01-01
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| Series: | Ekonomski Anali |
| Subjects: | |
| Online Access: | https://doiserbia.nb.rs/img/doi/0013-3264/2023/0013-32642339083S.pdf |
| Summary: | In this paper, we start with the research question of how business process
orientation influences employee engagement with job autonomy as a mediator.
We found that process orientation improves job autonomy, which then leads to
higher employee engagement. The empirical research study was conducted in
the IT (information technology) industry as an example of a digital
environment where organisation design is often process oriented. The findings
of the study highlight the significance of business process orientation, not
only for company performance, as most of the existing literature has already
suggested, but for employee well-being as well. The paper indicates that
employees in process-oriented organisations usually have greater control
over their work, feel empowered, and, therefore, develop more enthusiasm and
dedication towards their work role. |
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| ISSN: | 0013-3264 1820-7375 |