Governance challenges in the provision of municipal services in the Vhembe District Municipality
Background: The local communities judge their municipalities’ performance through the provision of municipal services and the treatment that they get from its officials. The challenge of governance adversely affects the delivery of municipal services. However, it appears that municipalities are fail...
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| Format: | Article |
| Language: | English |
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AOSIS
2024-02-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
| Subjects: | |
| Online Access: | https://apsdpr.org/index.php/apsdpr/article/view/749 |
| _version_ | 1797289288633679872 |
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| author | Takalani N. Mudzusi Pandelani H. Munzhedzi Ephraim Mahole |
| author_facet | Takalani N. Mudzusi Pandelani H. Munzhedzi Ephraim Mahole |
| author_sort | Takalani N. Mudzusi |
| collection | DOAJ |
| description | Background: The local communities judge their municipalities’ performance through the provision of municipal services and the treatment that they get from its officials. The challenge of governance adversely affects the delivery of municipal services. However, it appears that municipalities are failing their respective local communities.
Aim: The article seeks to assess the challenges experienced by the Vhembe District Municipality regarding governance practice in the provision of municipal services.
Setting: It is important for the municipality to adhere to good governance practices, which ultimately manifests through effective and efficient municipal service delivery.
Methods: The article employed a mixed-method approach that comprised quantitative and qualitative research methodologies. Data were collected through closed-ended questionnaire and structured interviews. For data analysis, the article adopted statistical for quantitative data and thematic content analysis for qualitative data.
Results: The article found that poor efficiency for service to be delivered, a lack of accountability, shortage of machinery and equipment, dysfunctional implementation of policy framework, poorly maintained infrastructures, a lack of responsiveness, a lack of requisite resources, incompetent service providers and poor performance appraisals for municipal officials are challenges faced by the Vhembe District Municipality in as far as municipal service provision is concerned.
Conclusion: There are multiplicities of poor governance challenges that prohibit effective and efficient municipal service delivery.
Contribution: As a measure to address these challenges, it is recommended that municipalities must ensure that there are improved accountability mechanisms, infrastructures should always be maintained, and municipal officials should be equipped with skills and technical know-how to effectively implement policy framework. |
| first_indexed | 2024-03-07T19:01:46Z |
| format | Article |
| id | doaj.art-d72cf47a2a634fd7971a3a5df63af870 |
| institution | Directory Open Access Journal |
| issn | 2310-2195 2310-2152 |
| language | English |
| last_indexed | 2024-03-07T19:01:46Z |
| publishDate | 2024-02-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj.art-d72cf47a2a634fd7971a3a5df63af8702024-03-01T13:19:06ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522024-02-01121e1e1010.4102/apsdpr.v12i1.749302Governance challenges in the provision of municipal services in the Vhembe District MunicipalityTakalani N. Mudzusi0Pandelani H. Munzhedzi1Ephraim Mahole2Department of Public and Development Administration, Faculty of Management, Commerce and Law, University of Venda, ThohoyandouDepartment of Public and Development Administration, Faculty of Management, Commerce and Law, University of Venda, ThohoyandouDepartment of Public and Development Administration, Faculty of Management, Commerce and Law, University of Venda, ThohoyandouBackground: The local communities judge their municipalities’ performance through the provision of municipal services and the treatment that they get from its officials. The challenge of governance adversely affects the delivery of municipal services. However, it appears that municipalities are failing their respective local communities. Aim: The article seeks to assess the challenges experienced by the Vhembe District Municipality regarding governance practice in the provision of municipal services. Setting: It is important for the municipality to adhere to good governance practices, which ultimately manifests through effective and efficient municipal service delivery. Methods: The article employed a mixed-method approach that comprised quantitative and qualitative research methodologies. Data were collected through closed-ended questionnaire and structured interviews. For data analysis, the article adopted statistical for quantitative data and thematic content analysis for qualitative data. Results: The article found that poor efficiency for service to be delivered, a lack of accountability, shortage of machinery and equipment, dysfunctional implementation of policy framework, poorly maintained infrastructures, a lack of responsiveness, a lack of requisite resources, incompetent service providers and poor performance appraisals for municipal officials are challenges faced by the Vhembe District Municipality in as far as municipal service provision is concerned. Conclusion: There are multiplicities of poor governance challenges that prohibit effective and efficient municipal service delivery. Contribution: As a measure to address these challenges, it is recommended that municipalities must ensure that there are improved accountability mechanisms, infrastructures should always be maintained, and municipal officials should be equipped with skills and technical know-how to effectively implement policy framework.https://apsdpr.org/index.php/apsdpr/article/view/749governancegood governancemunicipalitypublicservice delivery |
| spellingShingle | Takalani N. Mudzusi Pandelani H. Munzhedzi Ephraim Mahole Governance challenges in the provision of municipal services in the Vhembe District Municipality Africa’s Public Service Delivery & Performance Review governance good governance municipality public service delivery |
| title | Governance challenges in the provision of municipal services in the Vhembe District Municipality |
| title_full | Governance challenges in the provision of municipal services in the Vhembe District Municipality |
| title_fullStr | Governance challenges in the provision of municipal services in the Vhembe District Municipality |
| title_full_unstemmed | Governance challenges in the provision of municipal services in the Vhembe District Municipality |
| title_short | Governance challenges in the provision of municipal services in the Vhembe District Municipality |
| title_sort | governance challenges in the provision of municipal services in the vhembe district municipality |
| topic | governance good governance municipality public service delivery |
| url | https://apsdpr.org/index.php/apsdpr/article/view/749 |
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