Client Experiences of Emergency Assistance Services
More people are requiring emergency assistance on a regular basis, placing a significant burden on service providers. However, there is little literature on client perceptions of emergency assistance, and whether their needs are being met. This study aimed to address this gap by interviewing people...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Griffith University
2015-12-01
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| Series: | Journal of Social Inclusion |
| Online Access: | https://josi.journals.griffith.edu.au/index.php/inclusion/article/view/623 |
| _version_ | 1818585641481404416 |
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| author | Ian Goodwin-Smith Tanya Mackay |
| author_facet | Ian Goodwin-Smith Tanya Mackay |
| author_sort | Ian Goodwin-Smith |
| collection | DOAJ |
| description | More people are requiring emergency assistance on a regular basis, placing a significant burden on service providers. However, there is little literature on client perceptions of emergency assistance, and whether their needs are being met. This study aimed to address this gap by interviewing people who had recently sought emergency assistance in South Australia. Sixteen people (nine women) aged between 27 and 55 participated in this study. Participants reported that they were seeking assistance (mainly food) due to bills, particularly relating to electricity, but also telephone, gas and car registration. Most people had their needs met to some extent, but many said that they had received insufficient or inappropriate food. Recommendations were provided around establishing compulsory service standards and partnerships, and reviewing the types of assistance provided (e.g. providing vouchers and healthy food parcels).
Keywords: emergency assistance, emergency relief, social services, wrap around services, social inclusion |
| first_indexed | 2024-12-16T08:40:18Z |
| format | Article |
| id | doaj.art-d74f449ed90e410eb5b66545f98dd660 |
| institution | Directory Open Access Journal |
| issn | 1836-8808 |
| language | English |
| last_indexed | 2024-12-16T08:40:18Z |
| publishDate | 2015-12-01 |
| publisher | Griffith University |
| record_format | Article |
| series | Journal of Social Inclusion |
| spelling | doaj.art-d74f449ed90e410eb5b66545f98dd6602022-12-21T22:37:42ZengGriffith UniversityJournal of Social Inclusion1836-88082015-12-01625163574Client Experiences of Emergency Assistance ServicesIan Goodwin-Smith0Tanya Mackay1Flinders UniversityFlinders UniversityMore people are requiring emergency assistance on a regular basis, placing a significant burden on service providers. However, there is little literature on client perceptions of emergency assistance, and whether their needs are being met. This study aimed to address this gap by interviewing people who had recently sought emergency assistance in South Australia. Sixteen people (nine women) aged between 27 and 55 participated in this study. Participants reported that they were seeking assistance (mainly food) due to bills, particularly relating to electricity, but also telephone, gas and car registration. Most people had their needs met to some extent, but many said that they had received insufficient or inappropriate food. Recommendations were provided around establishing compulsory service standards and partnerships, and reviewing the types of assistance provided (e.g. providing vouchers and healthy food parcels). Keywords: emergency assistance, emergency relief, social services, wrap around services, social inclusionhttps://josi.journals.griffith.edu.au/index.php/inclusion/article/view/623 |
| spellingShingle | Ian Goodwin-Smith Tanya Mackay Client Experiences of Emergency Assistance Services Journal of Social Inclusion |
| title | Client Experiences of Emergency Assistance Services |
| title_full | Client Experiences of Emergency Assistance Services |
| title_fullStr | Client Experiences of Emergency Assistance Services |
| title_full_unstemmed | Client Experiences of Emergency Assistance Services |
| title_short | Client Experiences of Emergency Assistance Services |
| title_sort | client experiences of emergency assistance services |
| url | https://josi.journals.griffith.edu.au/index.php/inclusion/article/view/623 |
| work_keys_str_mv | AT iangoodwinsmith clientexperiencesofemergencyassistanceservices AT tanyamackay clientexperiencesofemergencyassistanceservices |