Analyzing the determinant of intention to use digital platform application: a moderated mediation model
The purpose of this study is to analyse and examine the factors that determine customer intention to use Halodoc, a digital platform application in health sector. This study employs e-service quality as one of the antecedents of customer intention, and attempts to examine the mediating role of perce...
Main Authors: | Sri Astuti Pratminingsih, Nabila Ghina Utami |
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Format: | Article |
Language: | English |
Published: |
Department of Management, Faculty of Economics and Business, Universitas Surabaya
2022-09-01
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Series: | Manajemen dan Bisnis |
Subjects: | |
Online Access: | https://www.journalmabis.org/mabis/article/view/620 |
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