Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE
This article aims to communicate insights from a collaboration between human-centered designers and social science researchers. We report the insights from Project RISE (Rituals to Improve Service-delivery and Empower health workers), which employed a complex systems approach to understanding Accred...
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| Format: | Article |
| Language: | English |
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Elsevier
2023-01-01
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| Series: | She Ji: The Journal of Design, Economics and Innovation |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405872624000042 |
| _version_ | 1827310682006093824 |
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| author | Faiz A. Hashmi Oskar Burger Micah B. Goldwater Tracy Johnson Sudipta Mondal Palash Singh Cristine H. Legare |
| author_facet | Faiz A. Hashmi Oskar Burger Micah B. Goldwater Tracy Johnson Sudipta Mondal Palash Singh Cristine H. Legare |
| author_sort | Faiz A. Hashmi |
| collection | DOAJ |
| description | This article aims to communicate insights from a collaboration between human-centered designers and social science researchers. We report the insights from Project RISE (Rituals to Improve Service-delivery and Empower health workers), which employed a complex systems approach to understanding Accredited Social Health Activists’ motivations and performance in Bihar, India. We describe the process of interdisciplinary integration between human-centered design and mixed-method social science research. We describe insights from each phase of Project RISE. In the Discover phase, we engaged in an expansive and inclusive ideation process informing the formulation of research questions and mixed methodology. Design-led synthesis transformed research findings into actionable, context-specific insights. In the Define phase, we integrated mixed methods rigor with the design process to identify opportunities instrumental in shaping the development of design drivers and solution concepts. We engaged in inclusive prototyping and open-source collaboration to prototype productive solutions in the Create phase. We detail the challenges encountered and the strategies to address them in each phase. Integrating human-centered design and social science research can tackle community health workers’ complex challenges and create more productive public health solutions. |
| first_indexed | 2024-04-24T20:03:58Z |
| format | Article |
| id | doaj.art-d7d00adb69834bb185e8891ee0d04528 |
| institution | Directory Open Access Journal |
| issn | 2405-8726 |
| language | English |
| last_indexed | 2024-04-24T20:03:58Z |
| publishDate | 2023-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | She Ji: The Journal of Design, Economics and Innovation |
| spelling | doaj.art-d7d00adb69834bb185e8891ee0d045282024-03-24T06:59:50ZengElsevierShe Ji: The Journal of Design, Economics and Innovation2405-87262023-01-0194489517Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISEFaiz A. Hashmi0Oskar Burger1Micah B. Goldwater2Tracy Johnson3Sudipta Mondal4Palash Singh5Cristine H. Legare6Center for Applied Cognitive Science, Department of Psychology, The University of Texas at Austin, USA; Corresponding authorCenter for Applied Cognitive Science, Department of Psychology, The University of Texas at Austin, USAOMNI Institute, USASchool of Psychology, University of Sydney, AustraliaBill & Melinda Gates Foundation, USAPCI India, IndiaSonder Collective, FinlandCenter for Applied Cognitive Science, Department of Psychology, The University of Texas at Austin, USAThis article aims to communicate insights from a collaboration between human-centered designers and social science researchers. We report the insights from Project RISE (Rituals to Improve Service-delivery and Empower health workers), which employed a complex systems approach to understanding Accredited Social Health Activists’ motivations and performance in Bihar, India. We describe the process of interdisciplinary integration between human-centered design and mixed-method social science research. We describe insights from each phase of Project RISE. In the Discover phase, we engaged in an expansive and inclusive ideation process informing the formulation of research questions and mixed methodology. Design-led synthesis transformed research findings into actionable, context-specific insights. In the Define phase, we integrated mixed methods rigor with the design process to identify opportunities instrumental in shaping the development of design drivers and solution concepts. We engaged in inclusive prototyping and open-source collaboration to prototype productive solutions in the Create phase. We detail the challenges encountered and the strategies to address them in each phase. Integrating human-centered design and social science research can tackle community health workers’ complex challenges and create more productive public health solutions.http://www.sciencedirect.com/science/article/pii/S2405872624000042Human-centered designGlobal public healthMixed methodsMaternal and child healthCommunity health workersAccredited social health activist |
| spellingShingle | Faiz A. Hashmi Oskar Burger Micah B. Goldwater Tracy Johnson Sudipta Mondal Palash Singh Cristine H. Legare Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE She Ji: The Journal of Design, Economics and Innovation Human-centered design Global public health Mixed methods Maternal and child health Community health workers Accredited social health activist |
| title | Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE |
| title_full | Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE |
| title_fullStr | Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE |
| title_full_unstemmed | Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE |
| title_short | Integrating Human-Centered Design and Social Science Research to Improve Service-Delivery and Empower Community Health Workers: Lessons from Project RISE |
| title_sort | integrating human centered design and social science research to improve service delivery and empower community health workers lessons from project rise |
| topic | Human-centered design Global public health Mixed methods Maternal and child health Community health workers Accredited social health activist |
| url | http://www.sciencedirect.com/science/article/pii/S2405872624000042 |
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