La digitalisation de la relation de service : conséquences sur la santé et sur les parcours des agents de service aux clients d’une compagnie aérienne
The aim of this study was to identify the reconfiguration of health-work relations caused by the increase in two phenomena in the work world: the digitalization of the service relationship and the ageing demographic of the active population. The accompanying article presents the results of research...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2020-06-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
| Subjects: | |
| Online Access: | http://journals.openedition.org/pistes/6851 |