Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia
While the importance of personal relationships (e.g. friendship) within supply chain relationships is well established, a gap remains on negative aspects associated with an absence of a personal relationship in the buyer-supplier relationship in the supply chain context. Because there is very limite...
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| Format: | Article |
| Language: | English |
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Elsevier
2019-06-01
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| Series: | Heliyon |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844018368026 |
| _version_ | 1818512419391012864 |
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| author | Atif Saleem Butt |
| author_facet | Atif Saleem Butt |
| author_sort | Atif Saleem Butt |
| collection | DOAJ |
| description | While the importance of personal relationships (e.g. friendship) within supply chain relationships is well established, a gap remains on negative aspects associated with an absence of a personal relationship in the buyer-supplier relationship in the supply chain context. Because there is very limited research in this area, a case study method is employed via semi-structured interviews with 24 senior managers from 10 different companies based in Australia engaged in the process of buying and selling logistics services. Results reveal that an absence of a personal relationship between managers of buying and supplying firms in the supply chain leads to reduced trust, non-sharing of important business ideas and sensitive business information, no peer mentoring, delay in resolving conflicts and low employee engagement. The paper concludes by discussing the contribution to practice, research limitations, and future research directions. |
| first_indexed | 2024-12-10T23:46:33Z |
| format | Article |
| id | doaj.art-d8988129ce234ffc930732949b6703d6 |
| institution | Directory Open Access Journal |
| issn | 2405-8440 |
| language | English |
| last_indexed | 2024-12-10T23:46:33Z |
| publishDate | 2019-06-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj.art-d8988129ce234ffc930732949b6703d62022-12-22T01:28:54ZengElsevierHeliyon2405-84402019-06-0156e01799Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in AustraliaAtif Saleem Butt0Corresponding author.; American University of Ras Al Khaimah, Department of Management, School of Business, Ras Al Khaimah, United Arab EmiratesWhile the importance of personal relationships (e.g. friendship) within supply chain relationships is well established, a gap remains on negative aspects associated with an absence of a personal relationship in the buyer-supplier relationship in the supply chain context. Because there is very limited research in this area, a case study method is employed via semi-structured interviews with 24 senior managers from 10 different companies based in Australia engaged in the process of buying and selling logistics services. Results reveal that an absence of a personal relationship between managers of buying and supplying firms in the supply chain leads to reduced trust, non-sharing of important business ideas and sensitive business information, no peer mentoring, delay in resolving conflicts and low employee engagement. The paper concludes by discussing the contribution to practice, research limitations, and future research directions.http://www.sciencedirect.com/science/article/pii/S2405844018368026BusinessBehavioral operations managementBuyer-supplier relationshipPersonal relationships |
| spellingShingle | Atif Saleem Butt Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia Heliyon Business Behavioral operations management Buyer-supplier relationship Personal relationships |
| title | Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia |
| title_full | Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia |
| title_fullStr | Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia |
| title_full_unstemmed | Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia |
| title_short | Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia |
| title_sort | absence of personal relationship in a buyer supplier relationship case of buyers and suppliers of logistics services provider in australia |
| topic | Business Behavioral operations management Buyer-supplier relationship Personal relationships |
| url | http://www.sciencedirect.com/science/article/pii/S2405844018368026 |
| work_keys_str_mv | AT atifsaleembutt absenceofpersonalrelationshipinabuyersupplierrelationshipcaseofbuyersandsuppliersoflogisticsservicesproviderinaustralia |