Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App
BackgroundMigrants are disproportionately affected by HIV, hepatitis B virus (HBV), and hepatitis C virus (HCV). Clinicians, at times, fail to offer rapid diagnostic testing (RDT) for these viruses when a language barrier exists in the patient-clinician relationship, therefor...
| Main Authors: | , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
JMIR Publications
2023-11-01
|
| Series: | JMIR Formative Research |
| Online Access: | https://formative.jmir.org/2023/1/e49251 |
| _version_ | 1797626652932440064 |
|---|---|
| author | Carter Brown Guillaume Roucoux Olivia Rousset-Torrente Saleh Ali Lisa Yombo-Kokule John Chaplin Olivier Chassany Martin Duracinsky |
| author_facet | Carter Brown Guillaume Roucoux Olivia Rousset-Torrente Saleh Ali Lisa Yombo-Kokule John Chaplin Olivier Chassany Martin Duracinsky |
| author_sort | Carter Brown |
| collection | DOAJ |
| description |
BackgroundMigrants are disproportionately affected by HIV, hepatitis B virus (HBV), and hepatitis C virus (HCV). Clinicians, at times, fail to offer rapid diagnostic testing (RDT) for these viruses when a language barrier exists in the patient-clinician relationship, therefore creating missed testing opportunities. Although their effectiveness has been demonstrated elsewhere, conventional, in-person interpreters are costly and underused in practice. Furthermore, clinicians often call upon ad hoc interpreters, which introduces complexities in the clinical relationship. Digital solutions exist to diminish the burden of language barriers; however, the challenges of developing a multilingual and multicultural app have yet to be documented with respect to RDT in the nonfrancophone migrant population in France.
ObjectiveOur goal was to design a multilingual app to overcome language barriers, health literacy barriers, and fears related to being tested to promote RDT of HIV, HBV, and HCV in the nonfrancophone migrant population in France.
MethodsA combination of qualitative methods, agile development, and user-centered design was used. We conducted 2 focus groups (FGs) with 12 participants, including physicians, nurses, and social workers conducting RDT, as well as 1 modified Delphi survey with 68 participants including physicians and nurses. FGs explored the content (risk factors and medical history), functions (cultural adaptation and instant translation), and interface ergonomics (graphics and font) needed in the app. The Delphi presented 95 content items that the researchers sought to include in the app.
ResultsUsing FGs to inform the Delphi survey, we scientifically determined the app’s content consisting of 95 items using expert consensus, developed a mock-up, and conducted initial user testing. We created an app that contains both migrant and clinician interfaces and includes a sociodemographic, risk assessment, health literacy, and testing barrier questionnaires available in 11 languages. Educational content is related to HIV, HBV, and HCV, along with the ability to understand whether the migrant agrees to be tested.
ConclusionsThis study allowed us to conceptualize a multilingual app that aims to increase the acceptance of RDT for HIV, HBV, and HCV. The specific features of the Assistant intelligent au dépistage des allophones app were designed to overcome the testing barriers in the nonfrancophone migrant population. The next phase will be an implementation study, as we intend to validate our app. |
| first_indexed | 2024-03-11T10:13:15Z |
| format | Article |
| id | doaj.art-d8bf14552b3c4024a6e88cb83e506527 |
| institution | Directory Open Access Journal |
| issn | 2561-326X |
| language | English |
| last_indexed | 2024-03-11T10:13:15Z |
| publishDate | 2023-11-01 |
| publisher | JMIR Publications |
| record_format | Article |
| series | JMIR Formative Research |
| spelling | doaj.art-d8bf14552b3c4024a6e88cb83e5065272023-11-16T14:15:39ZengJMIR PublicationsJMIR Formative Research2561-326X2023-11-017e4925110.2196/49251Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual AppCarter Brownhttps://orcid.org/0000-0002-1362-6497Guillaume Roucouxhttps://orcid.org/0000-0001-7181-9898Olivia Rousset-Torrentehttps://orcid.org/0000-0001-8024-6761Saleh Alihttps://orcid.org/0000-0002-8199-8612Lisa Yombo-Kokulehttps://orcid.org/0009-0000-8168-9265John Chaplinhttps://orcid.org/0000-0001-8128-4225Olivier Chassanyhttps://orcid.org/0000-0001-8361-5809Martin Duracinskyhttps://orcid.org/0000-0003-3901-2255 BackgroundMigrants are disproportionately affected by HIV, hepatitis B virus (HBV), and hepatitis C virus (HCV). Clinicians, at times, fail to offer rapid diagnostic testing (RDT) for these viruses when a language barrier exists in the patient-clinician relationship, therefore creating missed testing opportunities. Although their effectiveness has been demonstrated elsewhere, conventional, in-person interpreters are costly and underused in practice. Furthermore, clinicians often call upon ad hoc interpreters, which introduces complexities in the clinical relationship. Digital solutions exist to diminish the burden of language barriers; however, the challenges of developing a multilingual and multicultural app have yet to be documented with respect to RDT in the nonfrancophone migrant population in France. ObjectiveOur goal was to design a multilingual app to overcome language barriers, health literacy barriers, and fears related to being tested to promote RDT of HIV, HBV, and HCV in the nonfrancophone migrant population in France. MethodsA combination of qualitative methods, agile development, and user-centered design was used. We conducted 2 focus groups (FGs) with 12 participants, including physicians, nurses, and social workers conducting RDT, as well as 1 modified Delphi survey with 68 participants including physicians and nurses. FGs explored the content (risk factors and medical history), functions (cultural adaptation and instant translation), and interface ergonomics (graphics and font) needed in the app. The Delphi presented 95 content items that the researchers sought to include in the app. ResultsUsing FGs to inform the Delphi survey, we scientifically determined the app’s content consisting of 95 items using expert consensus, developed a mock-up, and conducted initial user testing. We created an app that contains both migrant and clinician interfaces and includes a sociodemographic, risk assessment, health literacy, and testing barrier questionnaires available in 11 languages. Educational content is related to HIV, HBV, and HCV, along with the ability to understand whether the migrant agrees to be tested. ConclusionsThis study allowed us to conceptualize a multilingual app that aims to increase the acceptance of RDT for HIV, HBV, and HCV. The specific features of the Assistant intelligent au dépistage des allophones app were designed to overcome the testing barriers in the nonfrancophone migrant population. The next phase will be an implementation study, as we intend to validate our app.https://formative.jmir.org/2023/1/e49251 |
| spellingShingle | Carter Brown Guillaume Roucoux Olivia Rousset-Torrente Saleh Ali Lisa Yombo-Kokule John Chaplin Olivier Chassany Martin Duracinsky Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App JMIR Formative Research |
| title | Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App |
| title_full | Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App |
| title_fullStr | Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App |
| title_full_unstemmed | Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App |
| title_short | Fostering Patient-Clinician Communication to Promote Rapid HIV, Hepatitis B Virus, and Hepatitis C Virus Diagnostic Testing: Conceptual Development of a Multilingual App |
| title_sort | fostering patient clinician communication to promote rapid hiv hepatitis b virus and hepatitis c virus diagnostic testing conceptual development of a multilingual app |
| url | https://formative.jmir.org/2023/1/e49251 |
| work_keys_str_mv | AT carterbrown fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT guillaumeroucoux fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT oliviaroussettorrente fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT salehali fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT lisayombokokule fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT johnchaplin fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT olivierchassany fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp AT martinduracinsky fosteringpatientcliniciancommunicationtopromoterapidhivhepatitisbvirusandhepatitiscvirusdiagnostictestingconceptualdevelopmentofamultilingualapp |