Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers
Uber and its main competitor Lyft are competing aggressively to attract more drivers and in turn limit the access of their competitors in the drivers’ supply base. To control the supply side, it is important to analyze the ride-sharing platforms from drivers’ perspective. Using Uber and Lyft drivers...
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| Format: | Article |
| Language: | English |
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Growing Science
2018-10-01
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| Series: | International Journal of Data and Network Science |
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| Online Access: | http://www.growingscience.com/ijds/Vol2/ijdns_2018_12.pdf |
| _version_ | 1811200005956960256 |
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| author | Sina Shokoohyar |
| author_facet | Sina Shokoohyar |
| author_sort | Sina Shokoohyar |
| collection | DOAJ |
| description | Uber and its main competitor Lyft are competing aggressively to attract more drivers and in turn limit the access of their competitors in the drivers’ supply base. To control the supply side, it is important to analyze the ride-sharing platforms from drivers’ perspective. Using Uber and Lyft drivers’ online reviews, it is shown that drivers are slightly rating Uber higher than Lyft. Additionally, comparing Uber and Lyft rating trend over time, the analysis shows that they are closely competing to attract more drivers. On the aggregate level, drivers count job flexibility, work/life balance, and meeting new people as the main advantages of working in the ride-sharing platforms. On the other hand, the results show that drivers suffer from insufficient compensation of their op-erating costs, poor job security, experiencing bad riders’ behavior, and poor customer service. |
| first_indexed | 2024-04-12T01:56:21Z |
| format | Article |
| id | doaj.art-d918e194a67343c1aa6c43de129874cf |
| institution | Directory Open Access Journal |
| issn | 2561-8148 2561-8156 |
| language | English |
| last_indexed | 2024-04-12T01:56:21Z |
| publishDate | 2018-10-01 |
| publisher | Growing Science |
| record_format | Article |
| series | International Journal of Data and Network Science |
| spelling | doaj.art-d918e194a67343c1aa6c43de129874cf2022-12-22T03:52:47ZengGrowing ScienceInternational Journal of Data and Network Science2561-81482561-81562018-10-0124899810.5267/j.ijdns.2018.10.001Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft driversSina ShokoohyarUber and its main competitor Lyft are competing aggressively to attract more drivers and in turn limit the access of their competitors in the drivers’ supply base. To control the supply side, it is important to analyze the ride-sharing platforms from drivers’ perspective. Using Uber and Lyft drivers’ online reviews, it is shown that drivers are slightly rating Uber higher than Lyft. Additionally, comparing Uber and Lyft rating trend over time, the analysis shows that they are closely competing to attract more drivers. On the aggregate level, drivers count job flexibility, work/life balance, and meeting new people as the main advantages of working in the ride-sharing platforms. On the other hand, the results show that drivers suffer from insufficient compensation of their op-erating costs, poor job security, experiencing bad riders’ behavior, and poor customer service.http://www.growingscience.com/ijds/Vol2/ijdns_2018_12.pdfRide-sharing PlatformSupply Side ManagementJob SatisfactionUber and Lyft |
| spellingShingle | Sina Shokoohyar Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers International Journal of Data and Network Science Ride-sharing Platform Supply Side Management Job Satisfaction Uber and Lyft |
| title | Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers |
| title_full | Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers |
| title_fullStr | Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers |
| title_full_unstemmed | Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers |
| title_short | Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers |
| title_sort | ride sharing platforms from drivers perspective evidence from uber and lyft drivers |
| topic | Ride-sharing Platform Supply Side Management Job Satisfaction Uber and Lyft |
| url | http://www.growingscience.com/ijds/Vol2/ijdns_2018_12.pdf |
| work_keys_str_mv | AT sinashokoohyar ridesharingplatformsfromdriversperspectiveevidencefromuberandlyftdrivers |