Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model
Introduction and Purpose: Evaluation of performance quality plays an important role in client satisfaction, especially in hospitals as healthcare providers. Therefore, we aimed to investigate the quality of performance of Rajaee Hospital in Tonekabon, Iran. Methods: This descriptive survey was perfo...
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| Format: | Article |
| Language: | fas |
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Mazandaran University of Medical Sciences
2016-03-01
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| Series: | تحقیقات سلامت در جامعه |
| Subjects: | |
| Online Access: | http://jhc.mazums.ac.ir/browse.php?a_code=A-10-4363-1&slc_lang=en&sid=1 |
| _version_ | 1811273564437872640 |
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| author | mohammad mehdi mardanshahi Mohammad Sadegh Sohrabinejad Mohammad Hasan Shakki |
| author_facet | mohammad mehdi mardanshahi Mohammad Sadegh Sohrabinejad Mohammad Hasan Shakki |
| author_sort | mohammad mehdi mardanshahi |
| collection | DOAJ |
| description | Introduction and Purpose: Evaluation of performance quality plays an important role in client satisfaction, especially in hospitals as healthcare providers. Therefore, we aimed to investigate the quality of performance of Rajaee Hospital in Tonekabon, Iran. Methods: This descriptive survey was performed in 225 of the staff of Shahid Rajaee Hospital during 2015. The samples were randomly chosen according to Krejcie and Morgan’s table. Performance quality was evaluated using the standard checklist of Malcolm Baldrige model. To analyze the data, one-sample t-test and Friedman test were run, using SPSS 18. Results: The total score of Shahid Rajaee Hospital in terms of performance quality was above par (616.482 out of 1010). The "standard of results" was in the first rank of Malcolm Baldrige model and "focus on human resources" ranked last in that model. Conclusion: Although the performance quality was above average, shortcoming in terms of factors associated with market and clients accentuates the importance of planning and focusing on improving the factors affecting the quality of performance. |
| first_indexed | 2024-04-12T23:01:44Z |
| format | Article |
| id | doaj.art-d939bf6a4ba34163a05bbac52ebf95ab |
| institution | Directory Open Access Journal |
| issn | 2423-6772 2423-6764 |
| language | fas |
| last_indexed | 2024-04-12T23:01:44Z |
| publishDate | 2016-03-01 |
| publisher | Mazandaran University of Medical Sciences |
| record_format | Article |
| series | تحقیقات سلامت در جامعه |
| spelling | doaj.art-d939bf6a4ba34163a05bbac52ebf95ab2022-12-22T03:13:02ZfasMazandaran University of Medical Sciencesتحقیقات سلامت در جامعه2423-67722423-67642016-03-01144552Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige modelmohammad mehdi mardanshahi0Mohammad Sadegh Sohrabinejad1Mohammad Hasan Shakki2 Mazandaran University of Medical Sciences Islamic Azad University, Ghaemshahr Branch Introduction and Purpose: Evaluation of performance quality plays an important role in client satisfaction, especially in hospitals as healthcare providers. Therefore, we aimed to investigate the quality of performance of Rajaee Hospital in Tonekabon, Iran. Methods: This descriptive survey was performed in 225 of the staff of Shahid Rajaee Hospital during 2015. The samples were randomly chosen according to Krejcie and Morgan’s table. Performance quality was evaluated using the standard checklist of Malcolm Baldrige model. To analyze the data, one-sample t-test and Friedman test were run, using SPSS 18. Results: The total score of Shahid Rajaee Hospital in terms of performance quality was above par (616.482 out of 1010). The "standard of results" was in the first rank of Malcolm Baldrige model and "focus on human resources" ranked last in that model. Conclusion: Although the performance quality was above average, shortcoming in terms of factors associated with market and clients accentuates the importance of planning and focusing on improving the factors affecting the quality of performance.http://jhc.mazums.ac.ir/browse.php?a_code=A-10-4363-1&slc_lang=en&sid=1Hospital Malcolm Baldrige Model Performance Quality |
| spellingShingle | mohammad mehdi mardanshahi Mohammad Sadegh Sohrabinejad Mohammad Hasan Shakki Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model تحقیقات سلامت در جامعه Hospital Malcolm Baldrige Model Performance Quality |
| title | Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model |
| title_full | Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model |
| title_fullStr | Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model |
| title_full_unstemmed | Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model |
| title_short | Evaluation of the quality of performance of Rajaee Hospital, Tonekabon, Iran, based on Malcolm Baldrige model |
| title_sort | evaluation of the quality of performance of rajaee hospital tonekabon iran based on malcolm baldrige model |
| topic | Hospital Malcolm Baldrige Model Performance Quality |
| url | http://jhc.mazums.ac.ir/browse.php?a_code=A-10-4363-1&slc_lang=en&sid=1 |
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