Quality of medical services: problems, evaluation and regulation
One of the most acute problems in the healthcare industry – the problem of the quality of medical services. In this area, there is no established definition of medical services or approaches to quality management. The aim of the article is to analyze the existing definitions of “quality of medical s...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2015-10-01
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| Series: | Business: Theory and Practice |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/BTP/article/view/8253 |
| _version_ | 1797329620153925632 |
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| author | Farida Yerdavletova Temirkhan Mukhambetov |
| author_facet | Farida Yerdavletova Temirkhan Mukhambetov |
| author_sort | Farida Yerdavletova |
| collection | DOAJ |
| description | One of the most acute problems in the healthcare industry – the problem of the quality of medical services. In this area, there is no established definition of medical services or approaches to quality management. The aim of the article is to analyze the existing definitions of “quality of medical services,” as well as development approach to managing medical organization. At the same time the management of the medical organization should be focused on ensuring the quality as the most important criterion for the organization. Methodology of the study is based on analysis and grouping of existing definitions of medical services, the factorial approach to evaluating the quality and organization of the process approach to management of the medical organization. Noting the versatility and diversity concepts of quality of care the authors suggest grouping of direct and indirect factors affecting the quality of medical services. However, it is important, according to the authors, to move from functional management to management based on the process approach, which provides better control over the processes of customer service. Is given process model of quality management of health services and highlights the main groups of processes in the medical organization. |
| first_indexed | 2024-03-08T07:08:07Z |
| format | Article |
| id | doaj.art-d96df0d145ea466b8541d4a3a95de37a |
| institution | Directory Open Access Journal |
| issn | 1648-0627 1822-4202 |
| language | English |
| last_indexed | 2024-03-08T07:08:07Z |
| publishDate | 2015-10-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Business: Theory and Practice |
| spelling | doaj.art-d96df0d145ea466b8541d4a3a95de37a2024-02-03T04:16:00ZengVilnius Gediminas Technical UniversityBusiness: Theory and Practice1648-06271822-42022015-10-0116310.3846/btp.2015.487Quality of medical services: problems, evaluation and regulationFarida Yerdavletova0Temirkhan Mukhambetov1Almaty Management University, 227 Rosybakiev str., 050060, Almaty, Republic of KazakhstanAlmatyTechnological University, 100 Tolebe str., 050026, Almaty, Republic of KazakhstanOne of the most acute problems in the healthcare industry – the problem of the quality of medical services. In this area, there is no established definition of medical services or approaches to quality management. The aim of the article is to analyze the existing definitions of “quality of medical services,” as well as development approach to managing medical organization. At the same time the management of the medical organization should be focused on ensuring the quality as the most important criterion for the organization. Methodology of the study is based on analysis and grouping of existing definitions of medical services, the factorial approach to evaluating the quality and organization of the process approach to management of the medical organization. Noting the versatility and diversity concepts of quality of care the authors suggest grouping of direct and indirect factors affecting the quality of medical services. However, it is important, according to the authors, to move from functional management to management based on the process approach, which provides better control over the processes of customer service. Is given process model of quality management of health services and highlights the main groups of processes in the medical organization.https://journals.vgtu.lt/index.php/BTP/article/view/8253quality of carefactors of quality of careassessment of quality of carequality of care modelthe basic processes of the medical organization |
| spellingShingle | Farida Yerdavletova Temirkhan Mukhambetov Quality of medical services: problems, evaluation and regulation Business: Theory and Practice quality of care factors of quality of care assessment of quality of care quality of care model the basic processes of the medical organization |
| title | Quality of medical services: problems, evaluation and regulation |
| title_full | Quality of medical services: problems, evaluation and regulation |
| title_fullStr | Quality of medical services: problems, evaluation and regulation |
| title_full_unstemmed | Quality of medical services: problems, evaluation and regulation |
| title_short | Quality of medical services: problems, evaluation and regulation |
| title_sort | quality of medical services problems evaluation and regulation |
| topic | quality of care factors of quality of care assessment of quality of care quality of care model the basic processes of the medical organization |
| url | https://journals.vgtu.lt/index.php/BTP/article/view/8253 |
| work_keys_str_mv | AT faridayerdavletova qualityofmedicalservicesproblemsevaluationandregulation AT temirkhanmukhambetov qualityofmedicalservicesproblemsevaluationandregulation |