Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators
Introduction: Various types of software are used in health care organizations to manage information and care processes. The quality of software has been an important concern for both health authorities and designers of Health Information Technology. Thus, assessing the effect of software quality o...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Shiraz University of Medical Sciences
2015-07-01
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| Series: | Journal of Health Management & Informatics |
| Subjects: | |
| Online Access: | http://jhmi.sums.ac.ir/index.php/JHMI/article/view/110/44 |
| _version_ | 1819208890733035520 |
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| author | Sakineh Aghazadeh Habibollah Pirnejad Alvosat Aliev Alireza Moradkhani |
| author_facet | Sakineh Aghazadeh Habibollah Pirnejad Alvosat Aliev Alireza Moradkhani |
| author_sort | Sakineh Aghazadeh |
| collection | DOAJ |
| description | Introduction: Various types of software are used in health care organizations to manage information and care processes. The quality of
software has been an important concern for both health authorities and designers of Health Information Technology. Thus, assessing
the effect of software quality on the performance quality of healthcare institutions is essential.
Method: The most important health care quality indicators in relation to software quality characteristics are provided via an already
performed literature review. ISO 9126 standard model is used for definition and integration of various characteristics of software
quality. The effects of software quality characteristics and sub-characteristics on the healthcare indicators are evaluated through expert
opinion analyses. A questionnaire comprising of 126 questions of 10-point Likert scale was used to gather opinions of experts in the
field of Medical/Health Informatics. The data was analyzed using Structural Equation Modeling.
Results: Our findings showed that software Maintainability was rated as the most effective factor on user satisfaction (R2
=0.89) and
Functionality as the most important and independent variable affecting patient care quality (R2
=0.98). Efficiency was considered as the
most effective factor on workflow (R2
=0.97), and Maintainability as the most important factor that affects healthcare communication
(R2
=0.95). Usability and Efficiency were rated as the most effectual factor affecting patient satisfaction (R2
=0.80, 0.81). Reliability,
Maintainability, and Efficiency were considered as the main factors affecting care costs (R2
=0.87, 0.74, 0.87).
Conclusion: We presented a new model based on ISO standards. The model demonstrates and weighs the relations between software
quality characteristics and healthcare quality indicators. The clear relationships between variables and the type of the metrics and
measurement methods used in the model make it a reliable method to assess the effect of software quality on healthcare organizations’
quality performance |
| first_indexed | 2024-12-23T05:46:35Z |
| format | Article |
| id | doaj.art-d9a549345a1741ed9b39167a39cd85b0 |
| institution | Directory Open Access Journal |
| issn | 2322-1097 2423-5857 |
| language | English |
| last_indexed | 2024-12-23T05:46:35Z |
| publishDate | 2015-07-01 |
| publisher | Shiraz University of Medical Sciences |
| record_format | Article |
| series | Journal of Health Management & Informatics |
| spelling | doaj.art-d9a549345a1741ed9b39167a39cd85b02022-12-21T17:58:04ZengShiraz University of Medical SciencesJournal of Health Management & Informatics2322-10972423-58572015-07-01236773Evaluating the Effect of Software Quality Characteristics on Health Care Quality IndicatorsSakineh Aghazadeh0Habibollah Pirnejad1Alvosat Aliev2Alireza Moradkhani31 Health Information Technology department, Urmia University of Medical Sciences, Urmia, Iran 2 National Academy of Science of Azerbaijan, Baku, Azerbaijan1 Health Information Technology department, Urmia University of Medical Sciences, Urmia, Iran 3 Institute of Health Policy and Management, Healthcare Governance, Erasmus University, Rotterdam, The Netherlands National Academy of Science of Azerbaijan, Baku, Azerbaijan Urmia Elmi-Karbordi University, Urmia, Iran Introduction: Various types of software are used in health care organizations to manage information and care processes. The quality of software has been an important concern for both health authorities and designers of Health Information Technology. Thus, assessing the effect of software quality on the performance quality of healthcare institutions is essential. Method: The most important health care quality indicators in relation to software quality characteristics are provided via an already performed literature review. ISO 9126 standard model is used for definition and integration of various characteristics of software quality. The effects of software quality characteristics and sub-characteristics on the healthcare indicators are evaluated through expert opinion analyses. A questionnaire comprising of 126 questions of 10-point Likert scale was used to gather opinions of experts in the field of Medical/Health Informatics. The data was analyzed using Structural Equation Modeling. Results: Our findings showed that software Maintainability was rated as the most effective factor on user satisfaction (R2 =0.89) and Functionality as the most important and independent variable affecting patient care quality (R2 =0.98). Efficiency was considered as the most effective factor on workflow (R2 =0.97), and Maintainability as the most important factor that affects healthcare communication (R2 =0.95). Usability and Efficiency were rated as the most effectual factor affecting patient satisfaction (R2 =0.80, 0.81). Reliability, Maintainability, and Efficiency were considered as the main factors affecting care costs (R2 =0.87, 0.74, 0.87). Conclusion: We presented a new model based on ISO standards. The model demonstrates and weighs the relations between software quality characteristics and healthcare quality indicators. The clear relationships between variables and the type of the metrics and measurement methods used in the model make it a reliable method to assess the effect of software quality on healthcare organizations’ quality performancehttp://jhmi.sums.ac.ir/index.php/JHMI/article/view/110/44Healthcare outcomeHealthcare quality indicatorISO 9126Software quality characteristicsSoftware quality evaluationHealth Information Technology (HIT) |
| spellingShingle | Sakineh Aghazadeh Habibollah Pirnejad Alvosat Aliev Alireza Moradkhani Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators Journal of Health Management & Informatics Healthcare outcome Healthcare quality indicator ISO 9126 Software quality characteristics Software quality evaluation Health Information Technology (HIT) |
| title | Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators |
| title_full | Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators |
| title_fullStr | Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators |
| title_full_unstemmed | Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators |
| title_short | Evaluating the Effect of Software Quality Characteristics on Health Care Quality Indicators |
| title_sort | evaluating the effect of software quality characteristics on health care quality indicators |
| topic | Healthcare outcome Healthcare quality indicator ISO 9126 Software quality characteristics Software quality evaluation Health Information Technology (HIT) |
| url | http://jhmi.sums.ac.ir/index.php/JHMI/article/view/110/44 |
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