Levels of Management Commitment: A Moderator the Structural Relationships among Critical Success Factors of TQM, World-Class Performance in Operations, and Company Financial Performance
<p>This study investigates the moderating impacts of the three levels of management commitment (top, middle, and low levels) on the structural relationships among the constructs— six critical success factors of TQM (quality improvement program, supervisory leadership, supplier involvement, man...
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| Format: | Article |
| Language: | English |
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Institut Teknologi Bandung
2012-01-01
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| Series: | Asian Journal of Technology Management |
| Online Access: | http://journal.sbm.itb.ac.id/index.php/ajtm/article/view/188 |