Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences
Background and aim: The satisfaction of users is the dynamic and main purpose of each organization. This study aimed at determining the level of clients' satisfaction of library services in Medical Sciences University of Babol. Material and methods: This analytical and survey study was conduc...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | fas |
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Babol University of Medical Sciences
2015-09-01
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| Series: | مجله علمسنجی کاسپین |
| Subjects: | |
| Online Access: | http://cjs.mubabol.ac.ir/browse.php?a_code=A-10-62-2&slc_lang=en&sid=1 |
| _version_ | 1797332309364441088 |
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| author | Mousa Yaminfirooz hamed Hoseinzadeh Hemmat Gholinia-Ahangar Khadijeh Mohamadi Manijeh Emami Fershteh Ghazanfari |
| author_facet | Mousa Yaminfirooz hamed Hoseinzadeh Hemmat Gholinia-Ahangar Khadijeh Mohamadi Manijeh Emami Fershteh Ghazanfari |
| author_sort | Mousa Yaminfirooz |
| collection | DOAJ |
| description | Background and aim: The satisfaction of users is the dynamic and main purpose of each organization. This study aimed at determining the level of clients' satisfaction of library services in Medical Sciences University of Babol.
Material and methods: This analytical and survey study was conducted on 245 users who referred to the libraries of Medical Sciences University of Babol and they were regularly and randomly selected. The data were collected and analyzed by using a researcher-made questionnaire and T-test and ANOVA at a significance level of 0/05, respectively.
Findings: The mean of total scores of users' satisfaction of library services was 3/77 ± 0/66 which was significantly higher than average in Medical Sciences University of Babol (Sig<0.05). Amirkola library with an average of 54/0 ± 48/4 and Zahravi library with an average of 54/0 ± 48/4 among 8 libraries had the highest and lowest satisfaction, respectively. The highest (4/35) and lowest (3/10) level of satisfaction belonged to human and library equipment, respectively, too. The results of ANOVA indicated that the average of users' satisfaction had significant difference (Sig<0.05) with each other in different aspects of all studied libraries.
Conclusion: The clients' satisfaction of library services in Medical Sciences University of Babol was higher than average in all aspects. |
| first_indexed | 2024-03-08T07:47:18Z |
| format | Article |
| id | doaj.art-d9e2fb6a911d443daf8f6f0bccc489bb |
| institution | Directory Open Access Journal |
| issn | 2383-157X |
| language | fas |
| last_indexed | 2024-03-08T07:47:18Z |
| publishDate | 2015-09-01 |
| publisher | Babol University of Medical Sciences |
| record_format | Article |
| series | مجله علمسنجی کاسپین |
| spelling | doaj.art-d9e2fb6a911d443daf8f6f0bccc489bb2024-02-02T15:49:56ZfasBabol University of Medical Sciencesمجله علمسنجی کاسپین2383-157X2015-09-0121712Clients\' satisfaction of library services: A case study in Babol University of Medical SciencesMousa Yaminfirooz0hamed Hoseinzadeh1Hemmat Gholinia-Ahangar2Khadijeh Mohamadi3Manijeh Emami4Fershteh Ghazanfari5 General Education Department, Faculty of Medicine, Babol University of Medical Sciences, Babol, Iran. Library of Rohani Hospital, Babol University of Medical Sciences, Babol, Iran. Research Institute for non communicable disease, Babol University of Medical Sciences, Babol, Iran. Babol University of Medical Sciences, Babol, Iran. Babol University of Medical Sciences, Babol, Iran. Babol University of Medical Sciences, Babol, Iran. Background and aim: The satisfaction of users is the dynamic and main purpose of each organization. This study aimed at determining the level of clients' satisfaction of library services in Medical Sciences University of Babol. Material and methods: This analytical and survey study was conducted on 245 users who referred to the libraries of Medical Sciences University of Babol and they were regularly and randomly selected. The data were collected and analyzed by using a researcher-made questionnaire and T-test and ANOVA at a significance level of 0/05, respectively. Findings: The mean of total scores of users' satisfaction of library services was 3/77 ± 0/66 which was significantly higher than average in Medical Sciences University of Babol (Sig<0.05). Amirkola library with an average of 54/0 ± 48/4 and Zahravi library with an average of 54/0 ± 48/4 among 8 libraries had the highest and lowest satisfaction, respectively. The highest (4/35) and lowest (3/10) level of satisfaction belonged to human and library equipment, respectively, too. The results of ANOVA indicated that the average of users' satisfaction had significant difference (Sig<0.05) with each other in different aspects of all studied libraries. Conclusion: The clients' satisfaction of library services in Medical Sciences University of Babol was higher than average in all aspects.http://cjs.mubabol.ac.ir/browse.php?a_code=A-10-62-2&slc_lang=en&sid=1Satisfactionlibrary servicesAcademic librariesBabol University of Medical Sciences |
| spellingShingle | Mousa Yaminfirooz hamed Hoseinzadeh Hemmat Gholinia-Ahangar Khadijeh Mohamadi Manijeh Emami Fershteh Ghazanfari Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences مجله علمسنجی کاسپین Satisfaction library services Academic libraries Babol University of Medical Sciences |
| title | Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences |
| title_full | Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences |
| title_fullStr | Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences |
| title_full_unstemmed | Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences |
| title_short | Clients\' satisfaction of library services: A case study in Babol University of Medical Sciences |
| title_sort | clients satisfaction of library services a case study in babol university of medical sciences |
| topic | Satisfaction library services Academic libraries Babol University of Medical Sciences |
| url | http://cjs.mubabol.ac.ir/browse.php?a_code=A-10-62-2&slc_lang=en&sid=1 |
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