Determinants of Courier Service Quality in e-Commerce from Customers’ Perspective
Purpose: In recent years, the increasing popularity of e-commerce has become a driving force behind the development of courier service both in Poland and worldwide. In order to face growing competition on courier market and meet clients’ expectations, one of the crucial strategic goal of courier op...
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| Format: | Article |
| Language: | English |
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Technical University of Kosice
2020-07-01
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| Series: | Kvalita Inovácia Prosperita |
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| Online Access: | https://www.qip-journal.eu/index.php/QIP/article/view/1438 |