PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR
<em>The prevailing free of CAFTA makes South East Asia becoming the new economical area for China. For most manufacturers, it is new opportunity and challenge for them to improve their performances by improving quality of the products and customer satisfaction. Export and import activities amo...
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| Format: | Article |
| Language: | English |
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Universitas Kanjuruhan Malang
2009-02-01
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| Series: | Jurnal Ekonomi Modernisasi |
| Subjects: | |
| Online Access: | http://ejournal.unikama.ac.id/index.php/JEKO/article/view/248 |
| _version_ | 1818772756907425792 |
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| author | Harianto Respati |
| author_facet | Harianto Respati |
| author_sort | Harianto Respati |
| collection | DOAJ |
| description | <em>The prevailing free of CAFTA makes South East Asia becoming the new economical area for China. For most manufacturers, it is new opportunity and challenge for them to improve their performances by improving quality of the products and customer satisfaction. Export and import activities among the ASEAN countries and China make the standardized role of ISO 9000 to be most strategic for the manufacturing products. This journal is presented to assist the next researchers who require references about ISO 9000 review and Customer Satisfaction, both theoretically and practically</em> |
| first_indexed | 2024-12-18T10:14:25Z |
| format | Article |
| id | doaj.art-da400180a31e4724a86da2fab1fd4f54 |
| institution | Directory Open Access Journal |
| issn | 0216-373X 2502-4078 |
| language | English |
| last_indexed | 2024-12-18T10:14:25Z |
| publishDate | 2009-02-01 |
| publisher | Universitas Kanjuruhan Malang |
| record_format | Article |
| series | Jurnal Ekonomi Modernisasi |
| spelling | doaj.art-da400180a31e4724a86da2fab1fd4f542022-12-21T21:11:21ZengUniversitas Kanjuruhan MalangJurnal Ekonomi Modernisasi0216-373X2502-40782009-02-0151365610.21067/jem.v5i1.248220PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTURHarianto Respati<em>The prevailing free of CAFTA makes South East Asia becoming the new economical area for China. For most manufacturers, it is new opportunity and challenge for them to improve their performances by improving quality of the products and customer satisfaction. Export and import activities among the ASEAN countries and China make the standardized role of ISO 9000 to be most strategic for the manufacturing products. This journal is presented to assist the next researchers who require references about ISO 9000 review and Customer Satisfaction, both theoretically and practically</em>http://ejournal.unikama.ac.id/index.php/JEKO/article/view/248Manufacturing, ISO 9000, Customer Satisfaction |
| spellingShingle | Harianto Respati PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR Jurnal Ekonomi Modernisasi Manufacturing, ISO 9000, Customer Satisfaction |
| title | PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR |
| title_full | PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR |
| title_fullStr | PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR |
| title_full_unstemmed | PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR |
| title_short | PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR |
| title_sort | pelaksanaan sertifikasi iso 9000 sebagai antesenden kepuasan pelanggan pada perusahaan manufaktur |
| topic | Manufacturing, ISO 9000, Customer Satisfaction |
| url | http://ejournal.unikama.ac.id/index.php/JEKO/article/view/248 |
| work_keys_str_mv | AT hariantorespati pelaksanaansertifikasiiso9000sebagaiantesendenkepuasanpelangganpadaperusahaanmanufaktur |