Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach
Purpose – The purpose of this paper is to assess customer perceptions of integration of marketing communications, brand awareness, and brand image in hospitality. Moreover, cross-cultural differences are considered when evaluating all the concepts, since national culture can have a considerable impa...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations)
2016-12-01
|
| Series: | Tržište |
| Subjects: | |
| Online Access: | http://hrcak.srce.hr/file/251356 |
| _version_ | 1828434024747499520 |
|---|---|
| author | Maja Šerić Irene Gil Saura Josip Mikulić |
| author_facet | Maja Šerić Irene Gil Saura Josip Mikulić |
| author_sort | Maja Šerić |
| collection | DOAJ |
| description | Purpose – The purpose of this paper is to assess customer perceptions of integration of marketing communications, brand awareness, and brand image in hospitality. Moreover, cross-cultural differences are considered when evaluating all the concepts, since national culture can have a considerable impact on customer behavior.
Design/Methodology/Approach – After a literature review of the examined concepts, the results of an empirical study are presented and discussed. The empirical investigation was carried out by approaching 475 guests of upscale Croatian hotels. The SPSS software was employed for data analysis.
Findings and implications – The results indicate that hotel guests assessed integrated marketing communications fairly highly. Brand image also reached relatively high scores, while the level of awareness of the brand was more moderate. Significant differences in perceptions among three delimited groups according to their national culture were found. The findings suggest that hotel managers should increase brand awareness and consider cross-cultural differences when implementing their business strategies.
Limitations – A greater number of hotel guests according to their national culture should be approached to obtain more representative subsamples.
Originality – The contribution of this work lies in examining three key marketing variables from the consumer point of view and under a cross-cultural approach. In particular, there has been little empirical evidence on IMC perceptions from the consumer perspective and hardly any considering the cultural background of the respondents. The contribution is also made to the hotel environment, as the variables were examined from the cross-cultural perspective, an issue that was completely neglected in the literature on hospitality marketing to date. |
| first_indexed | 2024-12-10T18:43:22Z |
| format | Article |
| id | doaj.art-da82681b443d421ab31b58ec751b8735 |
| institution | Directory Open Access Journal |
| issn | 0353-4790 |
| language | English |
| last_indexed | 2024-12-10T18:43:22Z |
| publishDate | 2016-12-01 |
| publisher | Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations) |
| record_format | Article |
| series | Tržište |
| spelling | doaj.art-da82681b443d421ab31b58ec751b87352022-12-22T01:37:35ZengFaculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations)Tržište0353-47902016-12-01282159172Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural ApproachMaja Šerić0Irene Gil Saura1Josip Mikulić2University of ValenciaUniversity of ValenciaUniversity of ZagrebPurpose – The purpose of this paper is to assess customer perceptions of integration of marketing communications, brand awareness, and brand image in hospitality. Moreover, cross-cultural differences are considered when evaluating all the concepts, since national culture can have a considerable impact on customer behavior. Design/Methodology/Approach – After a literature review of the examined concepts, the results of an empirical study are presented and discussed. The empirical investigation was carried out by approaching 475 guests of upscale Croatian hotels. The SPSS software was employed for data analysis. Findings and implications – The results indicate that hotel guests assessed integrated marketing communications fairly highly. Brand image also reached relatively high scores, while the level of awareness of the brand was more moderate. Significant differences in perceptions among three delimited groups according to their national culture were found. The findings suggest that hotel managers should increase brand awareness and consider cross-cultural differences when implementing their business strategies. Limitations – A greater number of hotel guests according to their national culture should be approached to obtain more representative subsamples. Originality – The contribution of this work lies in examining three key marketing variables from the consumer point of view and under a cross-cultural approach. In particular, there has been little empirical evidence on IMC perceptions from the consumer perspective and hardly any considering the cultural background of the respondents. The contribution is also made to the hotel environment, as the variables were examined from the cross-cultural perspective, an issue that was completely neglected in the literature on hospitality marketing to date.http://hrcak.srce.hr/file/251356integrated marketing communications (IMC)brand awarenessbrand imagecross-cultural analysishospitality marketing |
| spellingShingle | Maja Šerić Irene Gil Saura Josip Mikulić Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach Tržište integrated marketing communications (IMC) brand awareness brand image cross-cultural analysis hospitality marketing |
| title | Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach |
| title_full | Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach |
| title_fullStr | Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach |
| title_full_unstemmed | Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach |
| title_short | Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach |
| title_sort | exploring integrated marketing communications brand awareness and brand image in hospitality marketing a cross cultural approach |
| topic | integrated marketing communications (IMC) brand awareness brand image cross-cultural analysis hospitality marketing |
| url | http://hrcak.srce.hr/file/251356 |
| work_keys_str_mv | AT majaseric exploringintegratedmarketingcommunicationsbrandawarenessandbrandimageinhospitalitymarketingacrossculturalapproach AT irenegilsaura exploringintegratedmarketingcommunicationsbrandawarenessandbrandimageinhospitalitymarketingacrossculturalapproach AT josipmikulic exploringintegratedmarketingcommunicationsbrandawarenessandbrandimageinhospitalitymarketingacrossculturalapproach |