The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes
This research was conducted to know the impact of customer relationships and the ability to add value to the service on the performance of the Management Supply Chain SMEs in the State of Aguascalientes. For this, a quantitative study was conducted with correlational scope, crosssectional, in...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | Spanish |
| Published: |
Instituto Tecnológico Metropolitano
2017-07-01
|
| Series: | Revista CEA |
| Subjects: | |
| Online Access: | https://revistas.itm.edu.co/index.php/revista-cea/article/view/171/174 |
| _version_ | 1818331884559532032 |
|---|---|
| author | Gabriela Ortiz-Delgadillo Edgar Omar Esquivel-Aguilar Octavio Hernández-Castorena |
| author_facet | Gabriela Ortiz-Delgadillo Edgar Omar Esquivel-Aguilar Octavio Hernández-Castorena |
| author_sort | Gabriela Ortiz-Delgadillo |
| collection | DOAJ |
| description | This research was conducted to know the impact
of customer relationships and the ability to add
value to the service on the performance of the
Management Supply Chain SMEs in the State of
Aguascalientes. For this, a quantitative study was
conducted with correlational scope, crosssectional,
in which an instrument Likert scale
Such measurement is built, is composed of 27
items, divided into 3 main blocks: Relationship
with customers (16 items), ability to add valueadded
service (5 items) and performance (6
items). Which they were applied to a population
of 213 entrepreneurs in the city of
Aguascalientes. The data analysis was performed
through the statistical technique of linear regression, for which made use of statistical
software SPSS version 20, where the most
significant results showed that the relationship
with customers is fundamental to the SMEs to
achieve higher performance in managing the
supply chain. |
| first_indexed | 2024-12-13T13:26:56Z |
| format | Article |
| id | doaj.art-dae60130cbcd4ebca7328b6f9de8f095 |
| institution | Directory Open Access Journal |
| issn | 2390-0725 2422-3182 |
| language | Spanish |
| last_indexed | 2024-12-13T13:26:56Z |
| publishDate | 2017-07-01 |
| publisher | Instituto Tecnológico Metropolitano |
| record_format | Article |
| series | Revista CEA |
| spelling | doaj.art-dae60130cbcd4ebca7328b6f9de8f0952022-12-21T23:44:16ZspaInstituto Tecnológico MetropolitanoRevista CEA2390-07252422-31822017-07-0124475810.22430/24223182.171The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in AguascalientesGabriela Ortiz-Delgadillo0Edgar Omar Esquivel-Aguilar1Octavio Hernández-Castorena2Universidad Politécnica de AguascalientesUniversidad Politécnica de AguascalientesUniversidad Politécnica de AguascalientesThis research was conducted to know the impact of customer relationships and the ability to add value to the service on the performance of the Management Supply Chain SMEs in the State of Aguascalientes. For this, a quantitative study was conducted with correlational scope, crosssectional, in which an instrument Likert scale Such measurement is built, is composed of 27 items, divided into 3 main blocks: Relationship with customers (16 items), ability to add valueadded service (5 items) and performance (6 items). Which they were applied to a population of 213 entrepreneurs in the city of Aguascalientes. The data analysis was performed through the statistical technique of linear regression, for which made use of statistical software SPSS version 20, where the most significant results showed that the relationship with customers is fundamental to the SMEs to achieve higher performance in managing the supply chain.https://revistas.itm.edu.co/index.php/revista-cea/article/view/171/174customer relationshipsadded valueperformancesupply chain and manufacturing SMEs |
| spellingShingle | Gabriela Ortiz-Delgadillo Edgar Omar Esquivel-Aguilar Octavio Hernández-Castorena The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes Revista CEA customer relationships added value performance supply chain and manufacturing SMEs |
| title | The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes |
| title_full | The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes |
| title_fullStr | The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes |
| title_full_unstemmed | The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes |
| title_short | The Impact of customer relationship and the ability to value-added service in the performance of manufacturing SMEs in Aguascalientes |
| title_sort | impact of customer relationship and the ability to value added service in the performance of manufacturing smes in aguascalientes |
| topic | customer relationships added value performance supply chain and manufacturing SMEs |
| url | https://revistas.itm.edu.co/index.php/revista-cea/article/view/171/174 |
| work_keys_str_mv | AT gabrielaortizdelgadillo theimpactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes AT edgaromaresquivelaguilar theimpactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes AT octaviohernandezcastorena theimpactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes AT gabrielaortizdelgadillo impactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes AT edgaromaresquivelaguilar impactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes AT octaviohernandezcastorena impactofcustomerrelationshipandtheabilitytovalueaddedserviceintheperformanceofmanufacturingsmesinaguascalientes |