Information and communication technology as an enabler to contact centre service delivery: A case of a public sector
Background: The contact center industry is one of the world’s fastest expanding, and it has become a vital basis for businesses communicating with clients, whether through information sharing (inbound) or telesales (outbound). The goal of a contact center is to handle existing and future client quer...
| Main Authors: | , |
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| Format: | Article |
| Sprog: | English |
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AOSIS
2024-01-01
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| Serier: | South African Journal of Information Management |
| Fag: | |
| Online adgang: | https://sajim.co.za/index.php/sajim/article/view/1720 |