The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the primary data by distributing questionnaires to a num...

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Bibliographic Details
Main Authors: M. Rafi Rezeki, M. Shabri Abd. Majid, Salina H. Kassim
Format: Article
Language:English
Published: Center for Islamic Economics Studies and Development 2023-07-01
Series:Jurnal Ekonomi dan Keuangan Islam
Subjects:
E-loyalty
Digital banking
E-service quality
E-satisfaction
Islamic bank
Online Access:https://journal.uii.ac.id/JEKI/article/view/27277

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