Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis
Patients’ satisfaction has become one of the critical issues for governments all over the world and they are prioritizing to keep their citizens happy. The objective of the current study was to determine the impact of health service quality on patient’s satisfaction. The study was applied on public...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2020-01-01
|
| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol10/msl_2019_397.pdf |
| _version_ | 1818246925306036224 |
|---|---|
| author | Reham Zuhier Qasim Almomani Ruba Risheed Al-Ghdabi Khaled Mohammad Banyhamdan |
| author_facet | Reham Zuhier Qasim Almomani Ruba Risheed Al-Ghdabi Khaled Mohammad Banyhamdan |
| author_sort | Reham Zuhier Qasim Almomani |
| collection | DOAJ |
| description | Patients’ satisfaction has become one of the critical issues for governments all over the world and they are prioritizing to keep their citizens happy. The objective of the current study was to determine the impact of health service quality on patient’s satisfaction. The study was applied on public hospitals in Jordan. The participants of this research were physician/doctors working in public hospitals in Jordan, a convenience sample with 400 questionnaires handled to the patients, and 354 questionnaires were valid for statistics. The researchers used the AMOS software version 20 to test the hypothesized structural equation model. Health service quality explained %65.7 of the variation of patient satisfaction, which was also, illustrated the extent to which the quality of health service had the potential to make a change in the level of patients’ satisfaction in public hospitals. Health service quality had a positive effect on patient satisfaction; therefore, researchers pointed out some recommendations for top management and decision-makers at public hospitals. |
| first_indexed | 2024-12-12T14:56:33Z |
| format | Article |
| id | doaj.art-dc24a920221c42b280ae620924aca7d1 |
| institution | Directory Open Access Journal |
| issn | 1923-9335 1923-9343 |
| language | English |
| last_indexed | 2024-12-12T14:56:33Z |
| publishDate | 2020-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-dc24a920221c42b280ae620924aca7d12022-12-22T00:20:54ZengGrowing ScienceManagement Science Letters1923-93351923-93432020-01-011081803181210.5267/j.msl.2019.12.038Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysisReham Zuhier Qasim AlmomaniRuba Risheed Al-GhdabiKhaled Mohammad BanyhamdanPatients’ satisfaction has become one of the critical issues for governments all over the world and they are prioritizing to keep their citizens happy. The objective of the current study was to determine the impact of health service quality on patient’s satisfaction. The study was applied on public hospitals in Jordan. The participants of this research were physician/doctors working in public hospitals in Jordan, a convenience sample with 400 questionnaires handled to the patients, and 354 questionnaires were valid for statistics. The researchers used the AMOS software version 20 to test the hypothesized structural equation model. Health service quality explained %65.7 of the variation of patient satisfaction, which was also, illustrated the extent to which the quality of health service had the potential to make a change in the level of patients’ satisfaction in public hospitals. Health service quality had a positive effect on patient satisfaction; therefore, researchers pointed out some recommendations for top management and decision-makers at public hospitals.http://www.growingscience.com/msl/Vol10/msl_2019_397.pdfhealth service qualitypatients’ satisfactionpubhosqualpublic hospitalsjordan |
| spellingShingle | Reham Zuhier Qasim Almomani Ruba Risheed Al-Ghdabi Khaled Mohammad Banyhamdan Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis Management Science Letters health service quality patients’ satisfaction pubhosqual public hospitals jordan |
| title | Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis |
| title_full | Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis |
| title_fullStr | Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis |
| title_full_unstemmed | Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis |
| title_short | Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis |
| title_sort | patients satisfaction of health service quality in public hospitals a pubhosqual analysis |
| topic | health service quality patients’ satisfaction pubhosqual public hospitals jordan |
| url | http://www.growingscience.com/msl/Vol10/msl_2019_397.pdf |
| work_keys_str_mv | AT rehamzuhierqasimalmomani patientssatisfactionofhealthservicequalityinpublichospitalsapubhosqualanalysis AT rubarisheedalghdabi patientssatisfactionofhealthservicequalityinpublichospitalsapubhosqualanalysis AT khaledmohammadbanyhamdan patientssatisfactionofhealthservicequalityinpublichospitalsapubhosqualanalysis |