The relationship between service quality perceptions and the level of hospital accreditation
Background: The quality of health services has long received global attention. Consequently, safe and quality health services in hospitals have become the main hopes and goals of the community, health workers, managers, owners, and regulators. A common external strategy used globally involves recogn...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2021-01-01
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| Series: | Gaceta Sanitaria |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S0213911121001862 |
| _version_ | 1819174205924573184 |
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| author | Syahrir A. Pasinringi Fridawaty Rivai Nur Arifah Siti Fatmala Rezeki |
| author_facet | Syahrir A. Pasinringi Fridawaty Rivai Nur Arifah Siti Fatmala Rezeki |
| author_sort | Syahrir A. Pasinringi |
| collection | DOAJ |
| description | Background: The quality of health services has long received global attention. Consequently, safe and quality health services in hospitals have become the main hopes and goals of the community, health workers, managers, owners, and regulators. A common external strategy used globally involves recognizing the applied quality management system, specifically certification and accreditation. Objective: Therefore, the purpose of this study is to determine the relationship between levels of quality perception and accreditation in hospitals based on several variables. Methods: A total of 13 hospitals were examined in this cross-sectional study, while a questionnaire consisting of 24 validated items was used for data collection. Subsequently, the analysis was performed by utilizing descriptive statistics and chi-square techniques. Results: From the results obtained, the patient assessment, drug use management, patient and family education, infection prevention and control, alongside facility management and safety variables, had a relationship with the level of hospital accreditation, while patient service did not. Conclusions: Therefore, each hospital is expected to improve its service quality and accreditation. |
| first_indexed | 2024-12-22T20:35:17Z |
| format | Article |
| id | doaj.art-dc897467860f4fc9953459731b7649e5 |
| institution | Directory Open Access Journal |
| issn | 0213-9111 |
| language | English |
| last_indexed | 2024-12-22T20:35:17Z |
| publishDate | 2021-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Gaceta Sanitaria |
| spelling | doaj.art-dc897467860f4fc9953459731b7649e52022-12-21T18:13:28ZengElsevierGaceta Sanitaria0213-91112021-01-0135S116S119The relationship between service quality perceptions and the level of hospital accreditationSyahrir A. Pasinringi0Fridawaty Rivai1Nur Arifah2Siti Fatmala Rezeki3Corresponding author.; Faculty of Public Health, Hospital Management, The University of Hasanuddin, Makassar, IndonesiaFaculty of Public Health, Hospital Management, The University of Hasanuddin, Makassar, IndonesiaFaculty of Public Health, Hospital Management, The University of Hasanuddin, Makassar, IndonesiaFaculty of Public Health, Hospital Management, The University of Hasanuddin, Makassar, IndonesiaBackground: The quality of health services has long received global attention. Consequently, safe and quality health services in hospitals have become the main hopes and goals of the community, health workers, managers, owners, and regulators. A common external strategy used globally involves recognizing the applied quality management system, specifically certification and accreditation. Objective: Therefore, the purpose of this study is to determine the relationship between levels of quality perception and accreditation in hospitals based on several variables. Methods: A total of 13 hospitals were examined in this cross-sectional study, while a questionnaire consisting of 24 validated items was used for data collection. Subsequently, the analysis was performed by utilizing descriptive statistics and chi-square techniques. Results: From the results obtained, the patient assessment, drug use management, patient and family education, infection prevention and control, alongside facility management and safety variables, had a relationship with the level of hospital accreditation, while patient service did not. Conclusions: Therefore, each hospital is expected to improve its service quality and accreditation.http://www.sciencedirect.com/science/article/pii/S0213911121001862AccreditationHospitalService quality |
| spellingShingle | Syahrir A. Pasinringi Fridawaty Rivai Nur Arifah Siti Fatmala Rezeki The relationship between service quality perceptions and the level of hospital accreditation Gaceta Sanitaria Accreditation Hospital Service quality |
| title | The relationship between service quality perceptions and the level of hospital accreditation |
| title_full | The relationship between service quality perceptions and the level of hospital accreditation |
| title_fullStr | The relationship between service quality perceptions and the level of hospital accreditation |
| title_full_unstemmed | The relationship between service quality perceptions and the level of hospital accreditation |
| title_short | The relationship between service quality perceptions and the level of hospital accreditation |
| title_sort | relationship between service quality perceptions and the level of hospital accreditation |
| topic | Accreditation Hospital Service quality |
| url | http://www.sciencedirect.com/science/article/pii/S0213911121001862 |
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