Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes
This paper examines how businesses in Taiwan’s servicescapes are adapting to the growing trend of mobile payments and innovation ecosystems. Through the analysis of four case studies, we uncover the strategies these firms employ to address the challenges posed by changing consumer payment habits. Ou...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2024-03-01
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| Series: | Journal of Theoretical and Applied Electronic Commerce Research |
| Subjects: | |
| Online Access: | https://www.mdpi.com/0718-1876/19/1/34 |
| _version_ | 1797240374769483776 |
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| author | Wai-Kit Ng Shi Chen Wei-Hung Chen Chun-Liang Chen Jhih-Ling Jiang |
| author_facet | Wai-Kit Ng Shi Chen Wei-Hung Chen Chun-Liang Chen Jhih-Ling Jiang |
| author_sort | Wai-Kit Ng |
| collection | DOAJ |
| description | This paper examines how businesses in Taiwan’s servicescapes are adapting to the growing trend of mobile payments and innovation ecosystems. Through the analysis of four case studies, we uncover the strategies these firms employ to address the challenges posed by changing consumer payment habits. Our research reveals that these companies are establishing efficient mechanisms within their ecosystems, supported by well-structured organizational frameworks. By leveraging innovation ecosystems, they are reshaping financial services and promoting collaborative growth among participants through technology, platforms, resource sharing, and knowledge exchange. This collaborative approach is driving significant changes in the sector, helping these businesses navigate through various challenges while fostering innovation and growth. Additionally, the scarcity of comprehensive observations of the digital payment ecosystem highlights the necessity for further exploration of actor interactions, regulatory mechanisms, and ecosystem management strategies. Such research efforts are crucial for enhancing our understanding of the evolving landscape of digital payments and innovation ecosystems, facilitating informed decision-making and promoting sustainable development in this dynamic industry. |
| first_indexed | 2024-04-24T18:06:25Z |
| format | Article |
| id | doaj.art-dcd8a649c3d4488fa5e9f8ebf92d8f5e |
| institution | Directory Open Access Journal |
| issn | 0718-1876 |
| language | English |
| last_indexed | 2024-04-24T18:06:25Z |
| publishDate | 2024-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Journal of Theoretical and Applied Electronic Commerce Research |
| spelling | doaj.art-dcd8a649c3d4488fa5e9f8ebf92d8f5e2024-03-27T13:50:23ZengMDPI AGJournal of Theoretical and Applied Electronic Commerce Research0718-18762024-03-0119163365310.3390/jtaer19010034Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s ServicescapesWai-Kit Ng0Shi Chen1Wei-Hung Chen2Chun-Liang Chen3Jhih-Ling Jiang4Graduate School of Creative Industry Design, National Taiwan University of Arts, New Taipei City 22058, TaiwanDepartment of Banking and Finance, Chinese Cultural University, Taipei City 11114, TaiwanDepartment of Information Management, Chihlee University of Technology, New Taipei City 220305, TaiwanGraduate School of Creative Industry Design, National Taiwan University of Arts, New Taipei City 22058, TaiwanGraduate School of Creative Industry Design, National Taiwan University of Arts, New Taipei City 22058, TaiwanThis paper examines how businesses in Taiwan’s servicescapes are adapting to the growing trend of mobile payments and innovation ecosystems. Through the analysis of four case studies, we uncover the strategies these firms employ to address the challenges posed by changing consumer payment habits. Our research reveals that these companies are establishing efficient mechanisms within their ecosystems, supported by well-structured organizational frameworks. By leveraging innovation ecosystems, they are reshaping financial services and promoting collaborative growth among participants through technology, platforms, resource sharing, and knowledge exchange. This collaborative approach is driving significant changes in the sector, helping these businesses navigate through various challenges while fostering innovation and growth. Additionally, the scarcity of comprehensive observations of the digital payment ecosystem highlights the necessity for further exploration of actor interactions, regulatory mechanisms, and ecosystem management strategies. Such research efforts are crucial for enhancing our understanding of the evolving landscape of digital payments and innovation ecosystems, facilitating informed decision-making and promoting sustainable development in this dynamic industry.https://www.mdpi.com/0718-1876/19/1/34dynamic capabilitiesmobile paymentinnovation ecosystemvalue co-creationdigital platform |
| spellingShingle | Wai-Kit Ng Shi Chen Wei-Hung Chen Chun-Liang Chen Jhih-Ling Jiang Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes Journal of Theoretical and Applied Electronic Commerce Research dynamic capabilities mobile payment innovation ecosystem value co-creation digital platform |
| title | Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes |
| title_full | Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes |
| title_fullStr | Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes |
| title_full_unstemmed | Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes |
| title_short | Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes |
| title_sort | mobile payment innovation ecosystem and mechanism a case study of taiwan s servicescapes |
| topic | dynamic capabilities mobile payment innovation ecosystem value co-creation digital platform |
| url | https://www.mdpi.com/0718-1876/19/1/34 |
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