Business Model Enriched With User Experience, as a Systemic Tool in Service Design
Service design and business model design are considered in the literature as separate approaches to value creation for the customer. User experience, as a concept that represents a holistic emotional and meaningful result of the interaction with information technologies, is nowadays an important ing...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
The Institute of Economics, Zagreb
2021-01-01
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| Series: | Croatian Economic Survey |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/387948 |