User satisfaction with dental services and associated factors in Acapulco, Mexico
Introduction: measurement of user satisfaction levels is an essential aspect of the quality evaluation of dental services. Objective: estimate the frequency of satisfaction and associated factors among users of dental services in a health area of Guerrero, Mexico. Methods: a analytical cross-secti...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Editorial Ciencias Médicas
2015-05-01
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| Series: | Revista Cubana de Estomatología |
| Subjects: | |
| Online Access: | http://www.revestomatologia.sld.cu/index.php/est/article/view/434 |
| _version_ | 1828266569913860096 |
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| author | Salvador Reyes Fernandez Sergio Paredes Solis Jose Legorreta Soberanis Norma Samanta Romero Castro Miguel Flores Moreno Neil Andersson |
| author_facet | Salvador Reyes Fernandez Sergio Paredes Solis Jose Legorreta Soberanis Norma Samanta Romero Castro Miguel Flores Moreno Neil Andersson |
| author_sort | Salvador Reyes Fernandez |
| collection | DOAJ |
| description | Introduction: measurement of user satisfaction levels is an essential aspect of the quality evaluation of dental services.
Objective: estimate the frequency of satisfaction and associated factors among users of dental services in a health area of Guerrero, Mexico.
Methods: a analytical cross-sectional study was conducted of a sample of 493 users of dental services aged over 18 years who answered a structured questionnaire containing 51 questions after receiving dental care. Data were obtained about sociodemographics, satisfaction (variable result) and perception of the dental service received.
Results: two variables had an effect on user satisfaction: attitude of the dentist and the nurse. The strongest association (OR 7.37, cl CI 95 %; 3.73-35.78, RD 0.4827 with cl CI 95 %; 0.3332-0.6322, gain 26/1 000) and gain were found in the variable attitude of the dentist. Three variables had an effect on user expectations: attitude of the dentist, comfort in the waiting room and comfort of the dental chair. The strongest association (OR 8.54, cl CI 95 %; 2.43-30.15) was found in the variable attitude of the dentist. The greatest gain was obtained by comfort of the dental chair (RD 0.2924, cl CI 95 %; 0.1894-0.3855, gain 63/1 000). Satisfaction with the service received was found to be high (88 %, 434/493). Fulfillment of user expectation was 59 % (285/484).
Conclusion: authorities should implement actions aimed at improving the attitude of health personnel toward patients, with a view to raising the level of user satisfaction with dental services. Improvement in the attitude of dental care personnel, dentist and nurse, toward patients should be included in programs for the continued development of these services. |
| first_indexed | 2024-04-13T04:54:47Z |
| format | Article |
| id | doaj.art-dd3849d4e50446989507418e40fb84fa |
| institution | Directory Open Access Journal |
| issn | 0034-7507 1561-297X |
| language | English |
| last_indexed | 2024-04-13T04:54:47Z |
| publishDate | 2015-05-01 |
| publisher | Editorial Ciencias Médicas |
| record_format | Article |
| series | Revista Cubana de Estomatología |
| spelling | doaj.art-dd3849d4e50446989507418e40fb84fa2022-12-22T03:01:33ZengEditorial Ciencias MédicasRevista Cubana de Estomatología0034-75071561-297X2015-05-015231928147User satisfaction with dental services and associated factors in Acapulco, MexicoSalvador Reyes Fernandez0Sergio Paredes Solis1Jose Legorreta Soberanis2Norma Samanta Romero Castro3Miguel Flores Moreno4Neil Andersson5Hospital General de Acapulco de la Secretaria de Salud Guerrero. y Unidad Académica de Odontología de la Universidad Autónoma de GuerreroUniversidad Autónoma de Guerrero, Unidad Académica Centro de Investigación de Enfermedades TropicalesUnidad Académica Centro de Investigación de Enfermedades Tropicales de La Universidad Autónoma de GuerreroUnidad Académica de Odontología, Universidad Autónoma de GuerreroUnidad Académica Centro de Investigación de Enfermedades Tropicales de La Universidad Autónoma de Guerrero, MéxicoUnidad Académica Centro de Investigación de Enfermedades Tropicales de La Universidad Autónoma de Guerrero, MéxicoIntroduction: measurement of user satisfaction levels is an essential aspect of the quality evaluation of dental services. Objective: estimate the frequency of satisfaction and associated factors among users of dental services in a health area of Guerrero, Mexico. Methods: a analytical cross-sectional study was conducted of a sample of 493 users of dental services aged over 18 years who answered a structured questionnaire containing 51 questions after receiving dental care. Data were obtained about sociodemographics, satisfaction (variable result) and perception of the dental service received. Results: two variables had an effect on user satisfaction: attitude of the dentist and the nurse. The strongest association (OR 7.37, cl CI 95 %; 3.73-35.78, RD 0.4827 with cl CI 95 %; 0.3332-0.6322, gain 26/1 000) and gain were found in the variable attitude of the dentist. Three variables had an effect on user expectations: attitude of the dentist, comfort in the waiting room and comfort of the dental chair. The strongest association (OR 8.54, cl CI 95 %; 2.43-30.15) was found in the variable attitude of the dentist. The greatest gain was obtained by comfort of the dental chair (RD 0.2924, cl CI 95 %; 0.1894-0.3855, gain 63/1 000). Satisfaction with the service received was found to be high (88 %, 434/493). Fulfillment of user expectation was 59 % (285/484). Conclusion: authorities should implement actions aimed at improving the attitude of health personnel toward patients, with a view to raising the level of user satisfaction with dental services. Improvement in the attitude of dental care personnel, dentist and nurse, toward patients should be included in programs for the continued development of these services.http://www.revestomatologia.sld.cu/index.php/est/article/view/434satisfacción del pacienteservicios públicossalud bucal |
| spellingShingle | Salvador Reyes Fernandez Sergio Paredes Solis Jose Legorreta Soberanis Norma Samanta Romero Castro Miguel Flores Moreno Neil Andersson User satisfaction with dental services and associated factors in Acapulco, Mexico Revista Cubana de Estomatología satisfacción del paciente servicios públicos salud bucal |
| title | User satisfaction with dental services and associated factors in Acapulco, Mexico |
| title_full | User satisfaction with dental services and associated factors in Acapulco, Mexico |
| title_fullStr | User satisfaction with dental services and associated factors in Acapulco, Mexico |
| title_full_unstemmed | User satisfaction with dental services and associated factors in Acapulco, Mexico |
| title_short | User satisfaction with dental services and associated factors in Acapulco, Mexico |
| title_sort | user satisfaction with dental services and associated factors in acapulco mexico |
| topic | satisfacción del paciente servicios públicos salud bucal |
| url | http://www.revestomatologia.sld.cu/index.php/est/article/view/434 |
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