Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers
French authorities created mental health support services to accompany HCWs during the pandemic. We aimed to obtain feedback from staff providing these mental health support services within French hospitals to identify positive and negative features and avenues for improvement. A mixed-methods study...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-07-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/10/7/1337 |
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| author | Mélanie Loiseau Fiona Ecarnot Nicolas Meunier-Beillard Alexandra Laurent Alicia Fournier Irene François-Purssell Christine Binquet Jean-Pierre Quenot |
| author_facet | Mélanie Loiseau Fiona Ecarnot Nicolas Meunier-Beillard Alexandra Laurent Alicia Fournier Irene François-Purssell Christine Binquet Jean-Pierre Quenot |
| author_sort | Mélanie Loiseau |
| collection | DOAJ |
| description | French authorities created mental health support services to accompany HCWs during the pandemic. We aimed to obtain feedback from staff providing these mental health support services within French hospitals to identify positive and negative features and avenues for improvement. A mixed-methods study was performed between 1 April and 30 June 2020. We contacted 77 centres to identify those providing mental health support services. We developed a questionnaire containing questions about the staff providing the service (quantitative part), with open questions to enable feedback from service providers (qualitative part). Of the 77 centres, 36 had mental health support services; 77.8% were created specifically for the epidemic. Services were staffed principally by psychologists, mainly used a telephone platform, and had a median opening time of 8 h/day. Thirty-seven professionals provided feedback, most aged 35–49 years. For 86.5%, it was their first time providing such support. Median self-reported comfort level was 8 (interquartiles 3–10), and 95% would do it again. Respondents reported (i) difficulties with work organisation, clinical situations, and lack of recognition and (ii) a desire for training. This study suggests that mental health support needs to be adapted to the needs of HCWs, both in terms of the content of the service and the timing of delivery. |
| first_indexed | 2024-03-09T11:49:53Z |
| format | Article |
| id | doaj.art-dda788bc1a2e49bc8c00e41c55529f32 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-09T11:49:53Z |
| publishDate | 2022-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-dda788bc1a2e49bc8c00e41c55529f322023-11-30T23:16:23ZengMDPI AGHealthcare2227-90322022-07-01107133710.3390/healthcare10071337Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the ProvidersMélanie Loiseau0Fiona Ecarnot1Nicolas Meunier-Beillard2Alexandra Laurent3Alicia Fournier4Irene François-Purssell5Christine Binquet6Jean-Pierre Quenot7Service de Médecine Légale, CHU Dijon, Cellule d’Urgence Médico-Psychologique CUMP-21, 21000 Dijon, FranceEA3920, University of Burgundy Franche-Comté, 25000 Besancon, FranceClinical Epidemiology/Clinical Trials Unit, Clinical Investigation Center, INSERM, CIC 1432, Dijon University Hospital, 21000 Dijon, FranceLaboratoire de Psychologie, Dynamiques Relationnelles Et Processus Identitaires (PsyDREPI), Université Bourgogne Franche-Comté, 21000 Dijon, FranceLaboratoire de Psychologie, Dynamiques Relationnelles Et Processus Identitaires (PsyDREPI), Université Bourgogne Franche-Comté, 21000 Dijon, FranceService de Médecine Légale, CHU Dijon, Cellule d’Urgence Médico-Psychologique CUMP-21, 21000 Dijon, FranceClinical Epidemiology/Clinical Trials Unit, Clinical Investigation Center, INSERM, CIC 1432, Dijon University Hospital, 21000 Dijon, FranceClinical Epidemiology/Clinical Trials Unit, Clinical Investigation Center, INSERM, CIC 1432, Dijon University Hospital, 21000 Dijon, FranceFrench authorities created mental health support services to accompany HCWs during the pandemic. We aimed to obtain feedback from staff providing these mental health support services within French hospitals to identify positive and negative features and avenues for improvement. A mixed-methods study was performed between 1 April and 30 June 2020. We contacted 77 centres to identify those providing mental health support services. We developed a questionnaire containing questions about the staff providing the service (quantitative part), with open questions to enable feedback from service providers (qualitative part). Of the 77 centres, 36 had mental health support services; 77.8% were created specifically for the epidemic. Services were staffed principally by psychologists, mainly used a telephone platform, and had a median opening time of 8 h/day. Thirty-seven professionals provided feedback, most aged 35–49 years. For 86.5%, it was their first time providing such support. Median self-reported comfort level was 8 (interquartiles 3–10), and 95% would do it again. Respondents reported (i) difficulties with work organisation, clinical situations, and lack of recognition and (ii) a desire for training. This study suggests that mental health support needs to be adapted to the needs of HCWs, both in terms of the content of the service and the timing of delivery.https://www.mdpi.com/2227-9032/10/7/1337mental health support servicesCOVID-19health care workers |
| spellingShingle | Mélanie Loiseau Fiona Ecarnot Nicolas Meunier-Beillard Alexandra Laurent Alicia Fournier Irene François-Purssell Christine Binquet Jean-Pierre Quenot Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers Healthcare mental health support services COVID-19 health care workers |
| title | Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers |
| title_full | Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers |
| title_fullStr | Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers |
| title_full_unstemmed | Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers |
| title_short | Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers |
| title_sort | mental health support for hospital staff during the covid 19 pandemic characteristics of the services and feedback from the providers |
| topic | mental health support services COVID-19 health care workers |
| url | https://www.mdpi.com/2227-9032/10/7/1337 |
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