About the need to use key performance indicators (KPI) of projects in the hotel business
Suppliers of products and services should explore new opportunities to achieve competitive ad-vantage in the age of information and competitiveness. It`s necessary to determine effective methods of competition in the organization of the hotel business. Because both the investor and the c...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Al-Farabi Kazakh National University
2019-06-01
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| Series: | Хабаршысы. Экономика сериясы |
| Subjects: | |
| Online Access: | https://be.kaznu.kz/index.php/math/article/view/2100/2044 |
| _version_ | 1819151683558572032 |
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| author | Turginbayeva A.N. Zhakupbekova G.E. Mussirov G. |
| author_facet | Turginbayeva A.N. Zhakupbekova G.E. Mussirov G. |
| author_sort | Turginbayeva A.N. |
| collection | DOAJ |
| description | Suppliers of products and services should explore new opportunities to achieve competitive ad-vantage in the age of information and competitiveness. It`s necessary to determine effective methods of competition in the organization of the hotel business. Because both the investor and the client they place high demands on organizations. It`s necessary to determine reliable performance indicators in the hotel business for finding a solution to this problem, in addition, it1s necessary to create a balanced and comprehensive system of performance evaluation. Many hospitality professionals don’t use “Key Performance Indicators (KPI)” as an assessment tool. Key performance indicators help to assess the company’s position, define strategic and tactical goals, as well as conduct monitoring in the company and its divisions. KPI is a tool for measuring the achievement of company goals. For this reason, performance measurement indicators for each organization should be defined and used as a tool to measure the achievement of goals in practice. The aim of the study is to determine efficiency indicators that are used in the practice of the hotel business and to identify the influence of factors such as age and education of managers, work experience and the category of hotels on the efficiency of the hotel business. Authors use univariate variance analy-sis (ANOVA) for these calculations. The results of the study showed that financial indicators dominate to determine the effectiveness of projects in the hotel business and the use of indicators doesn`t depend on the age, education and experience of managers. |
| first_indexed | 2024-12-22T14:37:18Z |
| format | Article |
| id | doaj.art-dde3754563824752913966c5961f8f2f |
| institution | Directory Open Access Journal |
| issn | 1563-0358 2617-7161 |
| language | English |
| last_indexed | 2024-12-22T14:37:18Z |
| publishDate | 2019-06-01 |
| publisher | Al-Farabi Kazakh National University |
| record_format | Article |
| series | Хабаршысы. Экономика сериясы |
| spelling | doaj.art-dde3754563824752913966c5961f8f2f2022-12-21T18:22:37ZengAl-Farabi Kazakh National UniversityХабаршысы. Экономика сериясы1563-03582617-71612019-06-011282218229About the need to use key performance indicators (KPI) of projects in the hotel businessTurginbayeva A.N.0Zhakupbekova G.E.1Mussirov G.2Al-Farabi Kazakh National University, Kazakhstan, AlmatyAl-Farabi Kazakh National University, Kazakhstan, Almaty Baishev University, Kazakhstan, AktobeSuppliers of products and services should explore new opportunities to achieve competitive ad-vantage in the age of information and competitiveness. It`s necessary to determine effective methods of competition in the organization of the hotel business. Because both the investor and the client they place high demands on organizations. It`s necessary to determine reliable performance indicators in the hotel business for finding a solution to this problem, in addition, it1s necessary to create a balanced and comprehensive system of performance evaluation. Many hospitality professionals don’t use “Key Performance Indicators (KPI)” as an assessment tool. Key performance indicators help to assess the company’s position, define strategic and tactical goals, as well as conduct monitoring in the company and its divisions. KPI is a tool for measuring the achievement of company goals. For this reason, performance measurement indicators for each organization should be defined and used as a tool to measure the achievement of goals in practice. The aim of the study is to determine efficiency indicators that are used in the practice of the hotel business and to identify the influence of factors such as age and education of managers, work experience and the category of hotels on the efficiency of the hotel business. Authors use univariate variance analy-sis (ANOVA) for these calculations. The results of the study showed that financial indicators dominate to determine the effectiveness of projects in the hotel business and the use of indicators doesn`t depend on the age, education and experience of managers.https://be.kaznu.kz/index.php/math/article/view/2100/2044key performance indicators (kpi)single factor variance analysishotel businessproject efficiency. |
| spellingShingle | Turginbayeva A.N. Zhakupbekova G.E. Mussirov G. About the need to use key performance indicators (KPI) of projects in the hotel business Хабаршысы. Экономика сериясы key performance indicators (kpi) single factor variance analysis hotel business project efficiency. |
| title | About the need to use key performance indicators (KPI) of projects in the hotel business |
| title_full | About the need to use key performance indicators (KPI) of projects in the hotel business |
| title_fullStr | About the need to use key performance indicators (KPI) of projects in the hotel business |
| title_full_unstemmed | About the need to use key performance indicators (KPI) of projects in the hotel business |
| title_short | About the need to use key performance indicators (KPI) of projects in the hotel business |
| title_sort | about the need to use key performance indicators kpi of projects in the hotel business |
| topic | key performance indicators (kpi) single factor variance analysis hotel business project efficiency. |
| url | https://be.kaznu.kz/index.php/math/article/view/2100/2044 |
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