| Summary: | Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by
state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in
the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in
the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services
in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public
administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of
staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age
and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical
and practical significance for public administration in Vietnam. From the research results, several contents are discussed and
proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam.
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