EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM
Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research da...
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| Format: | Article |
| Language: | English |
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Editura Universităţii din Oradea
2023-06-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | https://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2023/gtg.482spl09-1075.pdf |
| _version_ | 1797666808911626240 |
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| author | Nguyen Chi HAI Vu Thi Phuong LE Nguyen Thai SON Phan Van TUAN |
| author_facet | Nguyen Chi HAI Vu Thi Phuong LE Nguyen Thai SON Phan Van TUAN |
| author_sort | Nguyen Chi HAI |
| collection | DOAJ |
| description | Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by
state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in
the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in
the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services
in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public
administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of
staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age
and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical
and practical significance for public administration in Vietnam. From the research results, several contents are discussed and
proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam.
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| first_indexed | 2024-03-11T20:04:54Z |
| format | Article |
| id | doaj.art-de1fbefb50c9452695f71503a19b7df9 |
| institution | Directory Open Access Journal |
| issn | 2065-0817 |
| language | English |
| last_indexed | 2024-03-11T20:04:54Z |
| publishDate | 2023-06-01 |
| publisher | Editura Universităţii din Oradea |
| record_format | Article |
| series | Geo Journal of Tourism and Geosites |
| spelling | doaj.art-de1fbefb50c9452695f71503a19b7df92023-10-04T07:44:50ZengEditura Universităţii din OradeaGeo Journal of Tourism and Geosites2065-08172023-06-01482 supplement75176210.30892/gtg.482spl09-1075EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAMNguyen Chi HAI0Vu Thi Phuong LE1Nguyen Thai SON2Phan Van TUAN3An Giang University, Vietnam National University Ho Chi Minh City, An Giang Province, Vietnam, e-mail: nchai@agu.edu.vnVinh University, College of Social Sciences and Humanities, Faculty of Politics and Journalism, Nghe An Province, Vietnam, e-mail: levtp@vinhuni.edu.vnVinh University, College of Pedagogy, Faculty of Political Education, Nghe An Province, Vietnam, e-mail: ntsdhv@gmail.comVinh University, College of Social Sciences and Humanities, Faculty of Politics and Journalism, Nghe An Province, Vietnam, e-mail: phanvantuan94@yahoo.comCitizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical and practical significance for public administration in Vietnam. From the research results, several contents are discussed and proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. https://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2023/gtg.482spl09-1075.pdfsatisfactioncitizenpublic administrative service qualitymekong river deltavietnam |
| spellingShingle | Nguyen Chi HAI Vu Thi Phuong LE Nguyen Thai SON Phan Van TUAN EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM Geo Journal of Tourism and Geosites satisfaction citizen public administrative service quality mekong river delta vietnam |
| title | EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM |
| title_full | EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM |
| title_fullStr | EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM |
| title_full_unstemmed | EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM |
| title_short | EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM |
| title_sort | evaluation of citizens satisfaction with the quality of public administrative services in the mekong delta vietnam |
| topic | satisfaction citizen public administrative service quality mekong river delta vietnam |
| url | https://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2023/gtg.482spl09-1075.pdf |
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