How e-business influences on time customer delivery: An empirical investigation on insurance industry
During the past few years, e-business has revolutionized insurance industry and it has become as one of the most important techniques to reach global market. This paper presents an empirical investigation to find important factors influencing on time delivery to customers. The proposed study of this...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2013-11-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol3/msl_2013_298.pdf |
| _version_ | 1811324090224476160 |
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| author | Naser Azad Sheima Tahmasebi Tehrani Somayeh Hozouri |
| author_facet | Naser Azad Sheima Tahmasebi Tehrani Somayeh Hozouri |
| author_sort | Naser Azad |
| collection | DOAJ |
| description | During the past few years, e-business has revolutionized insurance industry and it has become as one of the most important techniques to reach global market. This paper presents an empirical investigation to find important factors influencing on time delivery to customers. The proposed study of this paper designs a questionnaire consists of 28 items in Likert scale, which was reduced to 24 and using principle component analysis, the study finds different important factors. Cronbach alpha is calculated as 0.94. In addition, Kaiser-Meyer-Olkin Measure of Sampling Adequacy and Approx. Chi-Square are 0.882 and 2462, respectively. The study determines four important factors including dynamic organization, environment opportunities, flexible structure and customer relationship management. |
| first_indexed | 2024-04-13T14:08:06Z |
| format | Article |
| id | doaj.art-de78ee6274a6414d8fbe75c1eb030e6f |
| institution | Directory Open Access Journal |
| issn | 1923-9335 1923-9343 |
| language | English |
| last_indexed | 2024-04-13T14:08:06Z |
| publishDate | 2013-11-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-de78ee6274a6414d8fbe75c1eb030e6f2022-12-22T02:43:52ZengGrowing ScienceManagement Science Letters1923-93351923-93432013-11-013112847285210.5267/j.msl.2013.09.023How e-business influences on time customer delivery: An empirical investigation on insurance industryNaser AzadSheima Tahmasebi TehraniSomayeh HozouriDuring the past few years, e-business has revolutionized insurance industry and it has become as one of the most important techniques to reach global market. This paper presents an empirical investigation to find important factors influencing on time delivery to customers. The proposed study of this paper designs a questionnaire consists of 28 items in Likert scale, which was reduced to 24 and using principle component analysis, the study finds different important factors. Cronbach alpha is calculated as 0.94. In addition, Kaiser-Meyer-Olkin Measure of Sampling Adequacy and Approx. Chi-Square are 0.882 and 2462, respectively. The study determines four important factors including dynamic organization, environment opportunities, flexible structure and customer relationship management.http://www.growingscience.com/msl/Vol3/msl_2013_298.pdfE-businessBusiness activityPrinciples of business activity |
| spellingShingle | Naser Azad Sheima Tahmasebi Tehrani Somayeh Hozouri How e-business influences on time customer delivery: An empirical investigation on insurance industry Management Science Letters E-business Business activity Principles of business activity |
| title | How e-business influences on time customer delivery: An empirical investigation on insurance industry |
| title_full | How e-business influences on time customer delivery: An empirical investigation on insurance industry |
| title_fullStr | How e-business influences on time customer delivery: An empirical investigation on insurance industry |
| title_full_unstemmed | How e-business influences on time customer delivery: An empirical investigation on insurance industry |
| title_short | How e-business influences on time customer delivery: An empirical investigation on insurance industry |
| title_sort | how e business influences on time customer delivery an empirical investigation on insurance industry |
| topic | E-business Business activity Principles of business activity |
| url | http://www.growingscience.com/msl/Vol3/msl_2013_298.pdf |
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