| Summary: | This article investigates the current practices and needs of institutional actors operating at the intersection of cultural heritage and social innovation. Through a mixed-methods approach that includes a survey and in-depth interviews, responses have been collected from GLAMs (Galleries, Libraries, Archives, and Museums), social enterprises, public administration, cultural and artistic associations, and educational institutes. A key focus is given to exploring cultural-based participatory practices aimed at engaging disadvantaged communities. The article explores problems and barriers hindering quality engagement, beneficial participation, and impactful outputs, as well as collecting instances of good practice, suggestions, and lessons learnt. The overall goal of this work is to outline the lessons learnt from fields of action to develop guidelines and recommendations for facilitating participatory, collaborative, and inclusive cultural heritage initiatives, including when planning for the use and adoption of digital tools and technologies.
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