User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes
Abstract Background This study aimed to examine the association between user satisfaction and clinical outcomes with child and adolescent mental health services (CAMHS) from the perspective of young people and their parents. The evidence bases for CAMHS user satisfaction measures are limited, with f...
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| Format: | Article |
| Language: | English |
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BMC
2024-04-01
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| Series: | BMC Psychiatry |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12888-024-05715-1 |
| _version_ | 1827277062119882752 |
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| author | Mathiassen Børge Arnesen Yngvild |
| author_facet | Mathiassen Børge Arnesen Yngvild |
| author_sort | Mathiassen Børge |
| collection | DOAJ |
| description | Abstract Background This study aimed to examine the association between user satisfaction and clinical outcomes with child and adolescent mental health services (CAMHS) from the perspective of young people and their parents. The evidence bases for CAMHS user satisfaction measures are limited, with few studies investigating the link between user satisfaction and clinical outcomes. In particular, the perspectives of young people are missing. Methods The parent and youth versions of the Experience of Service Questionnaire (ESQ), which evaluates the factors of general satisfaction (GS), satisfaction with care (SWC) and satisfaction with environment (SWE), were used to measure user satisfaction. The outcome measures were scores on the Strengths and Difficulties Questionnaire (SDQ), Children’s Global Assessment Scale (CGAS), and Health of the Nation Outcome Scales for Children and Adolescents (HoNOSCA). Hierarchical regression analysis was conducted on data collected from 233 young people and 495 parents who utilized CAMHS services. Results GS and SWC predicted outcomes for both young people (ΔR2 = 0.08, p <.05) and parents (ΔR2 = 0.01, p <.05), indicating that user satisfaction had a significant impact on clinical outcomes for CAMHS users. In addition, GS and SWC significantly predicted young people-reported outcomes in the interaction model (ΔR2 = 0.10, p <.05), while no significant association was found with parent-reported outcomes (ΔR2 = 0.02, p =.09). Conclusion User satisfaction, particularly for young people, has a significant impact on clinical outcomes. The causal relationship between user satisfaction and mental health outcomes requires further study. |
| first_indexed | 2024-04-24T07:13:31Z |
| format | Article |
| id | doaj.art-ded408b8c4e34af38063adbe6bc3e75d |
| institution | Directory Open Access Journal |
| issn | 1471-244X |
| language | English |
| last_indexed | 2024-04-24T07:13:31Z |
| publishDate | 2024-04-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Psychiatry |
| spelling | doaj.art-ded408b8c4e34af38063adbe6bc3e75d2024-04-21T11:26:21ZengBMCBMC Psychiatry1471-244X2024-04-0124111010.1186/s12888-024-05715-1User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomesMathiassen Børge0Arnesen Yngvild1Department of Child and adolescent psychiatry, University Hospital of North NorwayDepartment of Child and adolescent psychiatry, University Hospital of North NorwayAbstract Background This study aimed to examine the association between user satisfaction and clinical outcomes with child and adolescent mental health services (CAMHS) from the perspective of young people and their parents. The evidence bases for CAMHS user satisfaction measures are limited, with few studies investigating the link between user satisfaction and clinical outcomes. In particular, the perspectives of young people are missing. Methods The parent and youth versions of the Experience of Service Questionnaire (ESQ), which evaluates the factors of general satisfaction (GS), satisfaction with care (SWC) and satisfaction with environment (SWE), were used to measure user satisfaction. The outcome measures were scores on the Strengths and Difficulties Questionnaire (SDQ), Children’s Global Assessment Scale (CGAS), and Health of the Nation Outcome Scales for Children and Adolescents (HoNOSCA). Hierarchical regression analysis was conducted on data collected from 233 young people and 495 parents who utilized CAMHS services. Results GS and SWC predicted outcomes for both young people (ΔR2 = 0.08, p <.05) and parents (ΔR2 = 0.01, p <.05), indicating that user satisfaction had a significant impact on clinical outcomes for CAMHS users. In addition, GS and SWC significantly predicted young people-reported outcomes in the interaction model (ΔR2 = 0.10, p <.05), while no significant association was found with parent-reported outcomes (ΔR2 = 0.02, p =.09). Conclusion User satisfaction, particularly for young people, has a significant impact on clinical outcomes. The causal relationship between user satisfaction and mental health outcomes requires further study.https://doi.org/10.1186/s12888-024-05715-1Child and adolescent mental health servicesUser satisfactionExperience of service questionnaireOutcomeService improvement |
| spellingShingle | Mathiassen Børge Arnesen Yngvild User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes BMC Psychiatry Child and adolescent mental health services User satisfaction Experience of service questionnaire Outcome Service improvement |
| title | User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes |
| title_full | User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes |
| title_fullStr | User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes |
| title_full_unstemmed | User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes |
| title_short | User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes |
| title_sort | user satisfaction with child and adolescent mental health services the association between user satisfaction and clinical outcomes |
| topic | Child and adolescent mental health services User satisfaction Experience of service questionnaire Outcome Service improvement |
| url | https://doi.org/10.1186/s12888-024-05715-1 |
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