FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA
This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative...
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2023-06-01
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| Series: | The International Journal of Banking and Finance |
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| Online Access: | https://e-journal.uum.edu.my/index.php/ijbf/article/view/15029 |
| _version_ | 1797796017147478016 |
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| author | Shafa Aqilah Muhammad Anwar Fathoni |
| author_facet | Shafa Aqilah Muhammad Anwar Fathoni |
| author_sort | Shafa Aqilah |
| collection | DOAJ |
| description |
This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative methods. The population in this study were Indonesian Sharia Bank customers who used BSI mobile banking services in the Jakarta, Bogor, Depok, Tangerang and Bekasi areas. A sample of 200 people was obtained using the purposive sampling method. The analysis technique used was the inner model, outer model, and hypothesis testing using SmartPLS 3.2.9. The results obtained in this study showed that perceived usefulness had a significant effect on decisions to use mobile banking, perceived ease of use had no significant effect, and perceived credibility had a significant effect. In addition, this study has also shown that social factors did not succeed in mediating other variables in the decision to use mobile banking.
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| first_indexed | 2024-03-13T03:26:47Z |
| format | Article |
| id | doaj.art-df01b255347f49f3933fc4993f6d2929 |
| institution | Directory Open Access Journal |
| issn | 2811-3799 2590-423X |
| language | English |
| last_indexed | 2024-03-13T03:26:47Z |
| publishDate | 2023-06-01 |
| publisher | Universiti Utara Malaysia |
| record_format | Article |
| series | The International Journal of Banking and Finance |
| spelling | doaj.art-df01b255347f49f3933fc4993f6d29292023-06-25T07:45:58ZengUniversiti Utara MalaysiaThe International Journal of Banking and Finance2811-37992590-423X2023-06-0118210.32890/ijbf2023.18.2.2FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIAShafa Aqilah0Muhammad Anwar Fathoni1Islamic Economics Program, Faculty of Economisc and Business Universitas Pembangunan Nasional Veteran Jakarta, IndonesiaIslamic Economics Program, Faculty of Economisc and Business Universitas Pembangunan Nasional Veteran Jakarta, Indonesia This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative methods. The population in this study were Indonesian Sharia Bank customers who used BSI mobile banking services in the Jakarta, Bogor, Depok, Tangerang and Bekasi areas. A sample of 200 people was obtained using the purposive sampling method. The analysis technique used was the inner model, outer model, and hypothesis testing using SmartPLS 3.2.9. The results obtained in this study showed that perceived usefulness had a significant effect on decisions to use mobile banking, perceived ease of use had no significant effect, and perceived credibility had a significant effect. In addition, this study has also shown that social factors did not succeed in mediating other variables in the decision to use mobile banking. https://e-journal.uum.edu.my/index.php/ijbf/article/view/15029Credibility ease of usemobile bankingsocial factorsusefulness |
| spellingShingle | Shafa Aqilah Muhammad Anwar Fathoni FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA The International Journal of Banking and Finance Credibility ease of use mobile banking social factors usefulness |
| title | FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA |
| title_full | FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA |
| title_fullStr | FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA |
| title_full_unstemmed | FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA |
| title_short | FACTORS DETERMINING THE USE OF MOBILE BANKING IN INDONESIA |
| title_sort | factors determining the use of mobile banking in indonesia |
| topic | Credibility ease of use mobile banking social factors usefulness |
| url | https://e-journal.uum.edu.my/index.php/ijbf/article/view/15029 |
| work_keys_str_mv | AT shafaaqilah factorsdeterminingtheuseofmobilebankinginindonesia AT muhammadanwarfathoni factorsdeterminingtheuseofmobilebankinginindonesia |