The Impact of Quality Service Provided by SRM Hospital on Outpatients

The Impact of Quality Service Provided by SRM Hospital on Outpatients

Consumer’s perceptions about the health care services play an important role when choosing a hospital. The quality of service is crucial to both the outpatients and the service providers. The dimensions of the service quality are reliability, responsiveness, assurance, empathy, and tangibles. Custom...

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Bibliographic Details
Main Authors:	Kenneth Amoah-Binfoh, Joe Sarprasatha, S. Premlatha, Martin Antwi
Format:	Article
Language:	English
Published:	KAD International 2015-04-01
Series:	Journal of Advocacy, Research and Education
Subjects:	Service quality Healthcare Outpatients Expectation Perception India
Online Access:	http://kadint.net/journals_n/1430116334.pdf

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