Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University
Purpose: The shift from traditional face-to-face classes to virtual classrooms in response to Covid 19 pandemic has affected the higher education sector worldwide, including Lebanon. Among all private universities in Lebanon, the Lebanese International University (LIU) is the largest in terms of en...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | Arabic |
| Published: |
CSRC Publishing, Center for Sustainability Research and Consultancy Pakistan
2021-06-01
|
| Series: | Responsible Education, Learning and Teaching in Emerging Economies |
| Subjects: | |
| Online Access: | https://publishing.globalcsrc.org/ojs/index.php/relate/article/view/1770 |
| _version_ | 1811342268706062336 |
|---|---|
| author | Malak Aoun Nour El Amine |
| author_facet | Malak Aoun Nour El Amine |
| author_sort | Malak Aoun |
| collection | DOAJ |
| description |
Purpose: The shift from traditional face-to-face classes to virtual classrooms in response to Covid 19 pandemic has affected the higher education sector worldwide, including Lebanon. Among all private universities in Lebanon, the Lebanese International University (LIU) is the largest in terms of enrolment, which enroll 30% of higher education students in the country. Therefore, this study evaluates the LIU experience in remote teaching. After completing three consecutive online semesters, it was essential to measure to which extent did the remote instructor performance affected the educational service quality at LIU.
Methodology: By the end of the Fall 2021 semester, a cross-sectional online survey was conducted among students at the School of Business and a total of 450 usable responses pertaining to undergraduate students were considered for data analysis.
Findings: Using SPSS Software, the validity and reliability of the questionnaire has been verified and results showed that remote instructors’ performance has a significant and strong positive correlation with all dimensions of service quality; highest for reliability and lowest for tangible. Moreover, regression analysis results showed that 81.5 % of the variance in service quality scores can be predicted from the remote instructors’ performance.
Suggestions: Future studies could collect data in a longitudinal manner and include a more representative student sample of the university students.
|
| first_indexed | 2024-04-13T19:08:37Z |
| format | Article |
| id | doaj.art-dfab424b19ee4bcd8ab5df4c97929434 |
| institution | Directory Open Access Journal |
| issn | 2708-4310 2708-4183 |
| language | Arabic |
| last_indexed | 2024-04-13T19:08:37Z |
| publishDate | 2021-06-01 |
| publisher | CSRC Publishing, Center for Sustainability Research and Consultancy Pakistan |
| record_format | Article |
| series | Responsible Education, Learning and Teaching in Emerging Economies |
| spelling | doaj.art-dfab424b19ee4bcd8ab5df4c979294342022-12-22T02:33:55ZaraCSRC Publishing, Center for Sustainability Research and Consultancy PakistanResponsible Education, Learning and Teaching in Emerging Economies2708-43102708-41832021-06-013110.26710/relate.v3i1.1770Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International UniversityMalak Aoun0Nour El Amine1Assistant Professor, Management and International Management Department, School of Business, Lebanese International University, Beirut, LebanonPhD Candidate, Department of Economics and Management, Universitat Rovira i Virgili, Tarragona, Spain Purpose: The shift from traditional face-to-face classes to virtual classrooms in response to Covid 19 pandemic has affected the higher education sector worldwide, including Lebanon. Among all private universities in Lebanon, the Lebanese International University (LIU) is the largest in terms of enrolment, which enroll 30% of higher education students in the country. Therefore, this study evaluates the LIU experience in remote teaching. After completing three consecutive online semesters, it was essential to measure to which extent did the remote instructor performance affected the educational service quality at LIU. Methodology: By the end of the Fall 2021 semester, a cross-sectional online survey was conducted among students at the School of Business and a total of 450 usable responses pertaining to undergraduate students were considered for data analysis. Findings: Using SPSS Software, the validity and reliability of the questionnaire has been verified and results showed that remote instructors’ performance has a significant and strong positive correlation with all dimensions of service quality; highest for reliability and lowest for tangible. Moreover, regression analysis results showed that 81.5 % of the variance in service quality scores can be predicted from the remote instructors’ performance. Suggestions: Future studies could collect data in a longitudinal manner and include a more representative student sample of the university students. https://publishing.globalcsrc.org/ojs/index.php/relate/article/view/1770Service qualityHigher EducationVirtual classroomsInstructor performanceLebanon |
| spellingShingle | Malak Aoun Nour El Amine Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University Responsible Education, Learning and Teaching in Emerging Economies Service quality Higher Education Virtual classrooms Instructor performance Lebanon |
| title | Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University |
| title_full | Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University |
| title_fullStr | Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University |
| title_full_unstemmed | Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University |
| title_short | Maintaining Service Quality in Remote Teaching Environment: Case of Lebanese International University |
| title_sort | maintaining service quality in remote teaching environment case of lebanese international university |
| topic | Service quality Higher Education Virtual classrooms Instructor performance Lebanon |
| url | https://publishing.globalcsrc.org/ojs/index.php/relate/article/view/1770 |
| work_keys_str_mv | AT malakaoun maintainingservicequalityinremoteteachingenvironmentcaseoflebaneseinternationaluniversity AT nourelamine maintainingservicequalityinremoteteachingenvironmentcaseoflebaneseinternationaluniversity |