The Role of Trust in Proactive Conversational Assistants
Humans and machines harmoniously collaborating and benefiting from each other is a long lasting dream for researchers in robotics and artificial intelligence. An important feature of efficient and rewarding cooperation is the ability to assume possible problematic situations and act in advance to pr...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2021-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9509523/ |
| _version_ | 1811274242065432576 |
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| author | Matthias Kraus Nicolas Wagner Zoraida Callejas Wolfgang Minker |
| author_facet | Matthias Kraus Nicolas Wagner Zoraida Callejas Wolfgang Minker |
| author_sort | Matthias Kraus |
| collection | DOAJ |
| description | Humans and machines harmoniously collaborating and benefiting from each other is a long lasting dream for researchers in robotics and artificial intelligence. An important feature of efficient and rewarding cooperation is the ability to assume possible problematic situations and act in advance to prevent negative outcomes. This concept of assistance is known under the term proactivity. In this article, we investigate the development and implementation of proactive dialogues for fostering a trustworthy human-computer relationship and providing adequate and timely assistance. Here, we make several contributions. A formalisation of proactive dialogue in conversational assistants is provided. The formalisation forms a framework for integrating proactive dialogue in conversational applications. Additionally, we present a study showing the relations between proactive dialogue actions and several aspects of the perceived trustworthiness of a system as well as effects on the user experience. The results of the experiments provide significant contributions to the line of proactive dialogue research. Particularly, we provide insights on the effects of proactive dialogue on the human-computer trust relationship and dependencies between proactive dialogue and user specific and situational characteristics. |
| first_indexed | 2024-04-12T23:15:30Z |
| format | Article |
| id | doaj.art-e06496954dd843019ec1d4b5e3762af3 |
| institution | Directory Open Access Journal |
| issn | 2169-3536 |
| language | English |
| last_indexed | 2024-04-12T23:15:30Z |
| publishDate | 2021-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj.art-e06496954dd843019ec1d4b5e3762af32022-12-22T03:12:43ZengIEEEIEEE Access2169-35362021-01-01911282111283610.1109/ACCESS.2021.31038939509523The Role of Trust in Proactive Conversational AssistantsMatthias Kraus0https://orcid.org/0000-0001-7400-2584Nicolas Wagner1https://orcid.org/0000-0001-5383-711XZoraida Callejas2Wolfgang Minker3Institute of Communication Engineering, Ulm University, Ulm, GermanyInstitute of Communication Engineering, Ulm University, Ulm, GermanyDepartment of Languages and Computer Systems, University of Granada, Granada, SpainInstitute of Communication Engineering, Ulm University, Ulm, GermanyHumans and machines harmoniously collaborating and benefiting from each other is a long lasting dream for researchers in robotics and artificial intelligence. An important feature of efficient and rewarding cooperation is the ability to assume possible problematic situations and act in advance to prevent negative outcomes. This concept of assistance is known under the term proactivity. In this article, we investigate the development and implementation of proactive dialogues for fostering a trustworthy human-computer relationship and providing adequate and timely assistance. Here, we make several contributions. A formalisation of proactive dialogue in conversational assistants is provided. The formalisation forms a framework for integrating proactive dialogue in conversational applications. Additionally, we present a study showing the relations between proactive dialogue actions and several aspects of the perceived trustworthiness of a system as well as effects on the user experience. The results of the experiments provide significant contributions to the line of proactive dialogue research. Particularly, we provide insights on the effects of proactive dialogue on the human-computer trust relationship and dependencies between proactive dialogue and user specific and situational characteristics.https://ieeexplore.ieee.org/document/9509523/Human-computer-interactionhuman-computer trustproactivityspoken dialogue system |
| spellingShingle | Matthias Kraus Nicolas Wagner Zoraida Callejas Wolfgang Minker The Role of Trust in Proactive Conversational Assistants IEEE Access Human-computer-interaction human-computer trust proactivity spoken dialogue system |
| title | The Role of Trust in Proactive Conversational Assistants |
| title_full | The Role of Trust in Proactive Conversational Assistants |
| title_fullStr | The Role of Trust in Proactive Conversational Assistants |
| title_full_unstemmed | The Role of Trust in Proactive Conversational Assistants |
| title_short | The Role of Trust in Proactive Conversational Assistants |
| title_sort | role of trust in proactive conversational assistants |
| topic | Human-computer-interaction human-computer trust proactivity spoken dialogue system |
| url | https://ieeexplore.ieee.org/document/9509523/ |
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