DUAQUAL: The quality perceived by teachers and students in university management

DUAQUAL: The quality perceived by teachers and students in university management

The Bologna Process has imprinted an institutional perspective on concerns about quality, quality management and quality assurance in the services provided in the universities and other institutions of higher education. The quality of higher education is not centered on the teaching and learning pro...

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Bibliographic Details
Main Authors: Sandra María Correia Loureiro, Francisco Javier Miranda González
Format: Article
Language:English
Published: Universidad del País Vasco (UPV/EHU) 2012-02-01
Series:Management Letters/Cuadernos de Gestión
Subjects:
Service quality
higher education
satisfaction
DUAQUAL scale
Online Access:http://www.ehu.es/cuadernosdegestion/revista/index.php/en/numeros?a=da&y=2012&v=12&n=1&o=5

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