Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework
This study aimed to prove the researcher's hypothesis regarding users’ factor analysis satisfaction of the Mobile JKN application in the Covid-19 era in Sungai Penuh City using the PIECES framework. The measurement variables of the PIECES framework were performance, information, economy, contro...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Fakultas Ilmu Komputer UMI
2022-12-01
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| Series: | Ilkom Jurnal Ilmiah |
| Subjects: | |
| Online Access: | https://jurnal.fikom.umi.ac.id/index.php/ILKOM/article/view/1280 |
| _version_ | 1797850468765925376 |
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| author | Randa Gustiawan Ulung Pribadi |
| author_facet | Randa Gustiawan Ulung Pribadi |
| author_sort | Randa Gustiawan |
| collection | DOAJ |
| description | This study aimed to prove the researcher's hypothesis regarding users’ factor analysis satisfaction of the Mobile JKN application in the Covid-19 era in Sungai Penuh City using the PIECES framework. The measurement variables of the PIECES framework were performance, information, economy, control, efficiency, and service. In this study, researchers used quantitative descriptive methods with data sources from questionnaires via google form with 101 respondents, and data processing was carried out using SEM-pls. The results of this study indicated the value of R square was 0.732. It can be concluded that the interpretation of the users’ satisfaction level of the application was 73.2%, which R-square identifies in the Strong/Good category. Several PIECES variables that has a significant effect on people's satisfaction with the JKN mobile application were efficiency and performance variables with P values of 0.004 and 0.033 while variables that did not have significant effect were control, economy, information and services. |
| first_indexed | 2024-04-09T19:00:46Z |
| format | Article |
| id | doaj.art-e06c1b2ebe3a413eaf6a19810eeea813 |
| institution | Directory Open Access Journal |
| issn | 2087-1716 2548-7779 |
| language | English |
| last_indexed | 2024-04-09T19:00:46Z |
| publishDate | 2022-12-01 |
| publisher | Fakultas Ilmu Komputer UMI |
| record_format | Article |
| series | Ilkom Jurnal Ilmiah |
| spelling | doaj.art-e06c1b2ebe3a413eaf6a19810eeea8132023-04-08T08:20:36ZengFakultas Ilmu Komputer UMIIlkom Jurnal Ilmiah2087-17162548-77792022-12-0114324525410.33096/ilkom.v14i3.1280.245-254457Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES frameworkRanda Gustiawan0Ulung Pribadi1Department of Government Affairs and Administration, Jusuf Kalla School Government, University of Muhammadiyah Yogyakarta, Yogyakarta, IndonesiaUniversity of Muhammadiyah YogyakartaThis study aimed to prove the researcher's hypothesis regarding users’ factor analysis satisfaction of the Mobile JKN application in the Covid-19 era in Sungai Penuh City using the PIECES framework. The measurement variables of the PIECES framework were performance, information, economy, control, efficiency, and service. In this study, researchers used quantitative descriptive methods with data sources from questionnaires via google form with 101 respondents, and data processing was carried out using SEM-pls. The results of this study indicated the value of R square was 0.732. It can be concluded that the interpretation of the users’ satisfaction level of the application was 73.2%, which R-square identifies in the Strong/Good category. Several PIECES variables that has a significant effect on people's satisfaction with the JKN mobile application were efficiency and performance variables with P values of 0.004 and 0.033 while variables that did not have significant effect were control, economy, information and services.https://jurnal.fikom.umi.ac.id/index.php/ILKOM/article/view/1280satisfactionapplication usagemobile jkncovid-19. |
| spellingShingle | Randa Gustiawan Ulung Pribadi Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework Ilkom Jurnal Ilmiah satisfaction application usage mobile jkn covid-19. |
| title | Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework |
| title_full | Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework |
| title_fullStr | Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework |
| title_full_unstemmed | Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework |
| title_short | Factor analysis satisfaction levels of users toward the JKN mobile application in the COVID-19 Era using the PIECES framework |
| title_sort | factor analysis satisfaction levels of users toward the jkn mobile application in the covid 19 era using the pieces framework |
| topic | satisfaction application usage mobile jkn covid-19. |
| url | https://jurnal.fikom.umi.ac.id/index.php/ILKOM/article/view/1280 |
| work_keys_str_mv | AT randagustiawan factoranalysissatisfactionlevelsofuserstowardthejknmobileapplicationinthecovid19erausingthepiecesframework AT ulungpribadi factoranalysissatisfactionlevelsofuserstowardthejknmobileapplicationinthecovid19erausingthepiecesframework |