Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking
The rapid development and spread of communication technologies is now becoming a global information revolution. Customers have a need for communication services, which could be flexibly configured in accordance with their Quality of Experience (QoE) requirements. Realizing the close connection betwe...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-11-01
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| Series: | Applied Sciences |
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| Online Access: | https://www.mdpi.com/2076-3417/10/22/8223 |
| _version_ | 1827701863352369152 |
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| author | Mykola Beshley Peter Veselý Andrii Pryslupskyi Halyna Beshley Marian Kyryk Vasyl Romanchuk Ihor Kahalo |
| author_facet | Mykola Beshley Peter Veselý Andrii Pryslupskyi Halyna Beshley Marian Kyryk Vasyl Romanchuk Ihor Kahalo |
| author_sort | Mykola Beshley |
| collection | DOAJ |
| description | The rapid development and spread of communication technologies is now becoming a global information revolution. Customers have a need for communication services, which could be flexibly configured in accordance with their Quality of Experience (QoE) requirements. Realizing the close connection between customer experience and profitability, the service provider has been placing more and more attention on customer experience and QoE. The traditional quality of service management method based on SLA (Service Level Agreement) is not sufficient as a means to provide QoE-related contracts between service providers and customers. The current SLA method is mostly limited and focused on technical aspects of QoS (Quality of Service). Furthermore, they do not follow on the network the principles and semantic approach to the QoS specification for a communication service using QoE parameters. In this paper, we propose a customer-oriented quality of service management method for future IBN (Intent-Based Networking). It is based on a new QoE metric on a scale from 1 to 5, which allows one to take into account the commercial value of e-services for customers. Based on this approach, the network configuration and functionality of network equipment automatically changes depending on customer requirements. To implement the new method of service quality management, an algorithm for routing data packets in the network was developed, taking into account the current load of the forecast path. The algorithm of billing system functioning in conditions of customer-oriented quality management in telecommunication networks has been created. To investigate the effectiveness of the proposed method of service quality management with the traditional SLA method, we developed a simulation network model with the implementation of two approaches. By conducting a simulation, it was determined that the proposed method gives an average gain of 2–5 times for the criterion of the number of customers who require high quality of experience of the service. |
| first_indexed | 2024-03-10T14:43:22Z |
| format | Article |
| id | doaj.art-e0a3fb4fdbc147bdb0312684692fb3a7 |
| institution | Directory Open Access Journal |
| issn | 2076-3417 |
| language | English |
| last_indexed | 2024-03-10T14:43:22Z |
| publishDate | 2020-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Applied Sciences |
| spelling | doaj.art-e0a3fb4fdbc147bdb0312684692fb3a72023-11-20T21:40:30ZengMDPI AGApplied Sciences2076-34172020-11-011022822310.3390/app10228223Customer-Oriented Quality of Service Management Method for the Future Intent-Based NetworkingMykola Beshley0Peter Veselý1Andrii Pryslupskyi2Halyna Beshley3Marian Kyryk4Vasyl Romanchuk5Ihor Kahalo6Department of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineDepartment of Information Systems, Faculty of Management, Comenius University in Bratislava, 82005 Bratislava, SlovakiaDepartment of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineDepartment of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineDepartment of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineDepartment of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineDepartment of Telecommunications, Lviv Polytechnic National University, Bandery 12, 79013 Lviv, UkraineThe rapid development and spread of communication technologies is now becoming a global information revolution. Customers have a need for communication services, which could be flexibly configured in accordance with their Quality of Experience (QoE) requirements. Realizing the close connection between customer experience and profitability, the service provider has been placing more and more attention on customer experience and QoE. The traditional quality of service management method based on SLA (Service Level Agreement) is not sufficient as a means to provide QoE-related contracts between service providers and customers. The current SLA method is mostly limited and focused on technical aspects of QoS (Quality of Service). Furthermore, they do not follow on the network the principles and semantic approach to the QoS specification for a communication service using QoE parameters. In this paper, we propose a customer-oriented quality of service management method for future IBN (Intent-Based Networking). It is based on a new QoE metric on a scale from 1 to 5, which allows one to take into account the commercial value of e-services for customers. Based on this approach, the network configuration and functionality of network equipment automatically changes depending on customer requirements. To implement the new method of service quality management, an algorithm for routing data packets in the network was developed, taking into account the current load of the forecast path. The algorithm of billing system functioning in conditions of customer-oriented quality management in telecommunication networks has been created. To investigate the effectiveness of the proposed method of service quality management with the traditional SLA method, we developed a simulation network model with the implementation of two approaches. By conducting a simulation, it was determined that the proposed method gives an average gain of 2–5 times for the criterion of the number of customers who require high quality of experience of the service.https://www.mdpi.com/2076-3417/10/22/8223quality of experience (QoE)quality of service (QoS)intent-based networking (IBN)electronic services (e-services)service level agreement (SLA)controller |
| spellingShingle | Mykola Beshley Peter Veselý Andrii Pryslupskyi Halyna Beshley Marian Kyryk Vasyl Romanchuk Ihor Kahalo Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking Applied Sciences quality of experience (QoE) quality of service (QoS) intent-based networking (IBN) electronic services (e-services) service level agreement (SLA) controller |
| title | Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking |
| title_full | Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking |
| title_fullStr | Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking |
| title_full_unstemmed | Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking |
| title_short | Customer-Oriented Quality of Service Management Method for the Future Intent-Based Networking |
| title_sort | customer oriented quality of service management method for the future intent based networking |
| topic | quality of experience (QoE) quality of service (QoS) intent-based networking (IBN) electronic services (e-services) service level agreement (SLA) controller |
| url | https://www.mdpi.com/2076-3417/10/22/8223 |
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