Analysis of guest satisfaction through the service quality of the Aloha department at Aloft Bali Seminyak

Analysis of guest satisfaction through the service quality of the Aloha department at Aloft Bali Seminyak

This research discusses the assessment of guest satisfaction through the service quality that is provided by the Aloha department at Aloft Bali Seminyak. This research aim is to identify if the guest expectations match with the guest experience (perception) regarding the service quality provided by...

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Bibliographic Details
Main Authors: Gede Aditya Gunawan, Budi Susanto, I Nyoman Meirejeki, Ida Ayu Ketut Sumawidari
Format: Article
Language:English
Published: Politeknik Negeri Bali 2022-03-01
Series:Journal of Applied Sciences in Travel and Hospitality
Subjects:
aloha department
guest satisfaction
importance-performance analysis
service quality
Online Access:https://ojs2.pnb.ac.id/index.php/JASTH/article/view/315

Internet

https://ojs2.pnb.ac.id/index.php/JASTH/article/view/315

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