MOTIVATION GUEST SERVICE AGENT IN CONDUCTING UP SELLING IN FRONT OFFICE DEPARTMENT TO INCREASE REVENUE AT HILTON GARDEN INN BALI

MOTIVATION GUEST SERVICE AGENT IN CONDUCTING UP SELLING IN FRONT OFFICE DEPARTMENT TO INCREASE REVENUE AT HILTON GARDEN INN BALI

This research discussed about the motivation of guest service agents in conducting upselling using Maslow's theory hierarchy of needs. This research aims to find out what are the motivations of Guest Service Agents in conducting upselling conducted at the Front Office Department at Hilton Garde...

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Bibliographic Details
Main Authors: I Wayan Ade Ardiana, I Gusti Agung Mas Krisna Komala Sari, Ni Nyoman Sri Astuti
Format: Article
Language:English
Published: Politeknik Negeri Bali 2020-03-01
Series:Journal of Applied Sciences in Travel and Hospitality
Subjects:
upselling
guest service agent
front office
motivation
Online Access:http://ojs.pnb.ac.id/index.php/JASTH/article/view/1770

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