The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems...

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Bibliographic Details
Main Authors: Fadi Hachem, Jeff Canar, Francis Fullam, Andrew Gallan, Samuel Hohmann, Catherine Johnson
Format: Article
Language:English
Published: The Beryl Institute 2014-11-01
Series:Patient Experience Journal
Subjects:
patient experience
patient satisfaction
hcahps
quality of care
communication
readmissions
discharge
Online Access:https://pxjournal.org/journal/vol1/iss2/12

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